Field Service Engineer

ABB Inc; Aleksandrów Łódzki; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ABB Inc is seeking a service-focused engineer to lead calibration and sales of L&W products in Poland. You will conduct on-site visits, provide technical consulting, and develop tailored service solutions to meet customer needs.

Strong problem-solving and client-centric mindset are essential, alongside ability to travel across Poland and nearby regions. You will collaborate with local and international teams, supporting remote and on-site engagements and driving ABB’s service excellence in a

Qualifications

• Bachelor's degree in Electronics, Automation, or Mechatronics.
• Minimum 2 years of engineering experience in electronics, automation, or mechatronics.
• Strong problem-solving skills and ability to work under pressure.
• Fluent Polish and English for local and international collaboration.

Responsibilities

• Lead service, calibration, and sales activities for L&W products, ensuring high customer satisfaction.
• Conduct on-site customer visits to assess needs and provide technical consulting.
• Identify tailored service solutions that add value and align with ABB's service standards.
• Provide remote and on-site technical support to resolve issues.
• Drive development of new service offerings by identifying applications and methodologies.
• Plan, track costs, manage milestones, and oversee service project execution.
• Represent ABB's service portfolio during customer meetings and industry events.

Skills

Structured problem-solving

Customer-focused

Creative thinking

Polish & English communication

Willingness to travel

Education

Bachelor's degree in Electronics / Automation / Mechatronics

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Local Divison Manager__At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:Business Line managerIn this role, you will have the opportunity to drive service processes, generate service sales opportunities and secure profitable sales within the designated areas. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.The work model for the role is: onsite/hybrid #LI-Hybrid #LI-OnsiteThis role is contributing to the Process Automation, Process industries. Main stakeholders is Lorentzen & Wettre.You will be mainly accountable for:Taking the lead in service, calibration, and sales of L&W products, ensuring high customer satisfaction and alignment with ABB’s service standards.Conducting on-site customer visits to assess needs, provide technical consulting, and identify tailored service solutions that add value.Providing technical support both remotely and on-site, identifying and resolving issues within your area of expertise to deliver seamless service.Investigating customer needs and consulting on L&W and Pulp & Paper solutions, offering specialist input on customer requirements and recommending suitable service products.Driving development of new service offerings by identifying effective service applications, equipment, and methodologies that align with customer demands and cost efficiency.Executing and managing service projects internally and externally, including planning, cost tracking, milestone management, and commercial oversight.Generating service sales leads by leveraging customer insights, market trends, and technical expertise to explore new opportunities.Acting as an ambassador for ABB’s service portfolio, actively promoting solutions during customer meetings, trade fairs, marketing campaigns, and industry events.Qualifications for the role:You have a minimum of 2 years of experience in the engineering field, working with technologies related to electronics, automation, or mechatronics.You hold a Bachelor's degree (or equivalent) in Electronics, Automation, or Mechatronics, providing a strong technical foundation.You are highly skilled in applying structured, methodical approaches to problem-solving, especially in high-pressure or time-sensitive situations.You are passionate about customer satisfaction, demonstrating a strong customer-centric mindset and the ability to tailor solutions to meet client needs.You are innovative and flexible, with a natural drive to improve, adapt, and think creatively when approaching technical challenges.You are at ease communicating in both Polish and English, ensuring effective collaboration in local and international environments.You are comfortable with frequent travel across Poland and surrounding countries, including up to 100 hotel nights per year, as part of your service-oriented role.Preferred location for this role is Łódź, with Katowice or Wrocław as alternative options.Please submit your CV in English, as it is required for the next steps of the recruitment process.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.