Field Operations Specialist

USound; Warszawa; On-site; PLN 78,120 - 111,600; Full time

Job summary

USound is seeking a Field Operations Specialist in Warsaw, Poland to manage international travel logistics for robot deployment. This role requires strong organizational skills and a proactive mindset, as you’ll support clients across the EU. A valid EU driver's license and English proficiency (B2+) are essential. Enjoy the chance to work with cutting-edge AI robotics in a dynamic startup environment, where your contributions directly impact the project.

Qualifications

• Excellent organizational and self-management skills.
• Strong written and spoken English (B2+).
• Comfortable with international travel.

Responsibilities

• Organize travel logistics and approvals.
• Represent the company during on-site deployments.
• Build and maintain excellent customer relationships.

Skills

Organizational skills

Proactive mindset

Strong English (B2+)

Comfort with international travel

Experience in field support/logistics

Education

Valid European driver's license

EU Citizenship

Job description

Do you get excited when your software actually interacts with the physical world? Are you ready to learn the new, exciting world of smart robots? Do you feel tired of working in a big company? Would you like to cooperate with top professionals in our industry?

If your answers are mostly yes, then you should keep reading.

At Nomagic, we’re on a mission to teach robots the real world. We’re now looking for a Field Operations Specialist who is independent, highly organised and technically curious to join our team.

Offer essentials:

• Play with robots every day
• Salary: 7.000 - 10.000 PLN on UoP + per diem as per Polish labour law
• Employment contract 50% - 75% of full-time (¾)
• 100% international travel to client sites across the EU, and occasionally outside the EU.
• English-speaking environment

Here is why we love this job ourselves, and hope you will enjoy it too:

• We build robots powered by AI.
• We have them in production at scale and see their real impact on critical operations.
• We are still pretty small, so everyone has a direct impact on the product and how we work.
• Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as Nvidia or ByteDance. Now we shape the future of smart robotics together!
• Work in a startup culture backed by a talented global team.

Some of the problems you may try to solve with us:

• Organise travel logistics, approvals, and budgeting for international site visits
• Handle receipts and the reimbursement process
• Represent the company during on-site deployments, maintenance, and escalations
• Support on-site setup tasks and communicate clearly with client staff and internal operators
• Document site conditions, workflows, and post‑visit summaries
• Coordinate with PM and Engineering to prepare and summarize site activities
• Build and maintain excellent customer relationships by offering high‑quality, consistent support

What skills we’d like you to have:

• Comfortable with international travel
• Excellent organizational and self‑management skills
• Strong written and spoken English (B2+)
• Proactive mindset and comfort with new, ambiguous situations
• Valid European driver's license
• EU Citizenship without travel restrictions
• Experience in field support, logistics, QA, or customer service is a plus

What should you expect once you apply?

• Recruiter Screen - 30 minutes
• Hiring Manager interview - 30 minutes
• On‑site interview with lunch - 1 day
• We make the final decision after max. 4-5 days