Expert IT Analyst

NextGig; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

NextGig in Warsaw, Poland, seeks a Senior IT Analyst to join the Self Service Portal End User Services team. You will analyse business needs, design and maintain services, workflows, automations, API integrations, databases, forms and service processes, and support incident resolution, testing and continuous improvements.

In this role you will collaborate with stakeholders and platform teams, taking ownership of data solutions and ensuring governance and quality across systems.

Qualifications

• Experience as IT Analyst, Service Developer or similar role.
• Experience with BMC Helix, Digital Workplace, Self Service Portal or similar platforms.
• Hands-on experience with Power Apps and Power Automate.
• Experience with API integrations.
• Good knowledge of SQL and databases.
• Experience maintaining databases and taking ownership of data-related solutions.
• Strong analytical, troubleshooting and documentation skills.

Responsibilities

• Analyse business needs and turn them into practical solutions.
• Design, develop and maintain services, workflows and automations in BMC Digital Workplace, Power Apps and Power Automate.
• Design and maintain API integrations between above systems.
• Create, maintain and support databases used by the services.
• Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed.
• Create and maintain workflows, forms and service processes.
• Collaborate with stakeholders, service owners and platform teams.
• Support incident resolution, testing and continuous improvements.

Skills

BMC Digital Workplace

Power Apps

Power Automate

API Integrations

SQL

Data Governance

Stakeholder Management

Analytical Skills

Tools

BMC Helix

Self Service Portal

Digital Workplace

Job description

You will join the Self Service Portal End User Services team and report within that team. You will analyse business needs, design and maintain services, workflows, automations, API integrations, databases, forms and service processes, and support incident resolution, testing and continuous improvements.

Experience Level

Senior

Minimum Qualifications

• Experience as IT Analyst, Service Developer or similar role
• Experience with BMC Helix, Digital Workplace, Self Service Portal or similar platforms
• Hands-on experience with Power Apps and Power Automate
• Experience with API integrations
• Good knowledge of SQL and databases
• Experience maintaining databases and taking ownership of data-related solutions
• Strong analytical, troubleshooting and documentation skills

Responsibilities

• Analyse business needs and turn them into practical solutions
• Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate
• Design and maintain API integrations between above systems
• Create, maintain and support databases used by the services
• Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed
• Create and maintain workflows, forms and service processes
• Collaborate with stakeholders, service owners and platform teams
• Support incident resolution, testing and continuous improvements

Skills Required

BMC Digital Workplace Power Apps Power Automate API Integrations SQL Data Governance Stakeholder Management Analytical Skills