Evening/Night Mental Health Care Navigator

Spring Health; Polska; Hybrid; PLN 179.000 - 209.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan with match

Parental leave

Professional development reimbursement

Zusammenfassung

Spring Health is actively recruiting licensed mental health professionals to join the Care Navigation team, with shifts overnight and on weekends. The role emphasizes crisis assessment, safety planning, and high-quality member care across remote and asynchronous support channels.

Ideal candidates have 2+ years of direct clinical experience, expertise in CBT and Motivational Interviewing, and strong written/verbal communication skills.

Qualifikationen

• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

Aufgaben

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Kenntnisse

Active listening

Crisis assessment

Motivational interviewing

Mindfulness

Solution-focused interventions

Written communication

Multi-tasking

Tech-savvy

Ausbildung

LCSW/LMFT/LPC or licensed psychologist

Jobbeschreibung

Spring Health is actively recruiting licensed mental health professionals to join the Care Navigation team, with shifts overnight and on weekends. The role emphasizes crisis assessment, safety planning, and high-quality member care across remote and asynchronous support channels.

Ideal candidates have 2+ years of direct clinical experience, expertise in CBT and Motivational Interviewing, and strong written/verbal communication skills.