EV Roaming Operations Engineer (EMSP)

Circle K Stores Inc.; Województwo pomorskie; On-site; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Multisport

English lessons subsidized by the公司

Job summary

Circle K Stores Inc. invites applications for an EMSP Roaming Operations Specialist to join the Circle K eMobility team. You will work across roaming operations, system integrations, and performance optimization for a large-scale EV network across Europe.

The role requires strong problem-solving, incident management, and a proactive mindset in a fast-paced environment. You will monitor roaming transactions, own KPIs, and collaborate with internal teams, roaming partners, and vendors to ensure

Qualifications

• 2–5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech
• Strong service mindset with interest in technology, integrations, and problem-solving
• Solid understanding of system integrations, APIs, and backend platforms
• Familiar with EV protocols such as OCPP and OCPI or strong motivation to learn
• Able to work in a fast-paced environment, handling multiple incidents with structure and quality
• Strong analytical skills and experience interpreting logs, transactions, and system behavior
• Takes ownership of issues through to resolution with cross-team collaboration
• Excellent English communication and ability to translate technical findings into insights

Responsibilities

• Act as the operational specialist for EMSP roaming across Circle K’s EV network
• Monitor and manage roaming transaction flows (authorization, start/stop, billing) across platforms
• Own and track roaming performance KPIs (TSR, Plug-in Success)
• Identify, analyze, and resolve roaming issues across EMSP, CPO, and backend systems
• Perform structured diagnostics across OCPI integrations, payment flows, and connectivity layers
• Take end-to-end ownership of roaming incidents from investigation to resolution
• Collaborate with internal teams, roaming partners, providers and vendors to resolve complex issues
• Ensure SLA adherence and follow up on partner performance and recurring issues
• Support RCA validation and contribute to long-term fixes
• Monitor roaming performance trends and identify systemic issues across markets
• Maintain data quality across roaming systems (sessions, tariffs, tokens, billing)
• Support onboarding and validation of new roaming partners and integrations
• Contribute to process improvements, playbooks, and governance frameworks
• Support change and release processes by assessing impact on roaming performance

Skills

System integrations

APIs

Backend platforms

Analytical skills

Incident management

English communication

Ownership mentality

Job description

Circle K Stores Inc. invites applications for an EMSP Roaming Operations Specialist to join the Circle K eMobility team. You will work across roaming operations, system integrations, and performance optimization for a large-scale EV network across Europe.

The role requires strong problem-solving, incident management, and a proactive mindset in a fast-paced environment. You will monitor roaming transactions, own KPIs, and collaborate with internal teams, roaming partners, and vendors to ensure