European Customer Support Engineer: 3D Vision & Robotics
RealSense, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
RealSense, Inc. is seeking a Customer Support Engineer to work with cutting-edge technologies related to depth cameras used in various applications including robotics and healthcare. You will primarily support European customers by identifying technical issues and working closely with the R&D team to troubleshoot and resolve problems.
The suitable candidate will have a BSc in a relevant field, proven experience in debugging firmware, and fluency in English. Willingness to travel across Europe is essential, along with a valid right to work in the European Union.
Qualifications
- Several years of proven experience debugging embedded device firmware or SDK software.
- Experience with technical customer support and troubleshooting system-related issues.
- Willingness to travel within Europe as required.
Responsibilities
- Work directly with European customers to identify and reproduce technical issues.
- Respond to support tickets via the RealSense customer support portal.
- Collaborate closely with our R&D team to resolve and improve hardware and software issues.
Skills
Education
Tools
Job description
RealSense, Inc. is seeking a Customer Support Engineer to work with cutting-edge technologies related to depth cameras used in various applications including robotics and healthcare. You will primarily support European customers by identifying technical issues and working closely with the R&D team to troubleshoot and resolve problems.
The suitable candidate will have a BSc in a relevant field, proven experience in debugging firmware, and fluency in English. Willingness to travel across Europe is essential, along with a valid right to work in the European Union.
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