Customer Support Engineer - Europe

RealSense, Inc.; Poland; On-site; USD 52,246 - 75,467; Full time

Job summary

RealSense, Inc. is seeking a Customer Support Engineer to work with cutting-edge technologies related to depth cameras used in various applications including robotics and healthcare. You will primarily support European customers by identifying technical issues and working closely with the R&D team to troubleshoot and resolve problems.

The suitable candidate will have a BSc in a relevant field, proven experience in debugging firmware, and fluency in English. Willingness to travel across Europe is essential, along with a valid right to work in the European Union.

Qualifications

• Several years of proven experience debugging embedded device firmware or SDK software.
• Experience with technical customer support and troubleshooting system-related issues.
• Willingness to travel within Europe as required.

Responsibilities

• Work directly with European customers to identify and reproduce technical issues.
• Respond to support tickets via the RealSense customer support portal.
• Collaborate closely with our R&D team to resolve and improve hardware and software issues.

Skills

Debugging embedded device firmware

Technical customer support

Experience with 2D/3D cameras

Fluency in English

Education

BSc. in Electrical Engineering, Mathematics, Computer Engineering, or Computer Science

Tools

Android/Linux development

Image sensors

Job description

RealSense delivers industry-leading depth cameras and vision technology used in autonomous mobile robots, humanoids, access control, industrial automation, healthcare and more. With a mission to deliver world-class perception systems for Physical AI and safely integrate robotics and AI into everyday life, RealSense provides intelligent, secure, and reliable vision systems that help machines navigate and interact with the human world.

As a Customer Support Engineer at RealSense, you will join a full‑cycle, Agile, geographically distributed product enablement team. You will work with a variety of cutting‑edge technologies, including 2D and 3D data captured from our 3D cameras, as well as modules covering image processing, pattern recognition, video analytics, computer vision, and face analysis.

Your Responsibilities

• Work directly with European customers to identify, classify, and reproduce technical issues
• Respond to support tickets via the RealSense customer support portal
• Help customers troubleshoot system‑related issues
• Collaborate closely with our R&D team to resolve and improve hardware, software, and firmware issues
• Support pre‑sales and post‑sales activities, as well as customer events across Europe

What You Bring

• BSc. in Electrical Engineering, Mathematics, Computer Engineering, Computer Science, or equivalent practical experience
• Several years of proven experience debugging embedded device firmware or SDK software, including the ability to read existing code and fix straightforward bugs
• Experience with 2D/3D cameras, robotics, or computer vision
• Prior experience in technical customer support
• Fluency in English; additional European languages are an advantage
• Willingness to travel within Europe as required by the role
• Valid right to work in the European Union

Nice to Have

• Familiarity with Android/Linux development, debugging, and deployment
• Strong background in platform architecture and design, including security and trusted execution
• Familiarity with image sensors
• Experience with USB, UVC, and MIPI protocols
• Knowledge of Digital Signal Processing, Facial Analysis, Gesture Recognition, or 3D Depth algorithms

Equal Opportunity

RealSense is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, nationality, religion, sexual orientation, gender identity, disability, or any other protected characteristic.