EUC Support

Teceze; Województwo pomorskie; On-site; PLN 120,000 - 160,000; Full time

Job summary

Teceze in Gdansk, Poland, is seeking an experienced EUC Support Engineer to provide hands-on support for end-user computing environments. The role focuses on troubleshooting desktops, laptops, operating systems, applications, user accounts, and workplace technology while ensuring incidents are resolved within agreed SLAs.

The position requires 3+ years of EUC experience and proficiency with Windows 10/11, Microsoft 365, Active Directory, and ITSM ticketing (ServiceNow).

Qualifications

• 3+ years of EUC support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Experience administering Active Directory and user accounts.
• Ability to diagnose hardware and network issues.
• Familiarity with ITSM ticketing and incident resolution.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and end-user devices.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business apps.
• Diagnose hardware issues: laptops, desktops, monitors, printers, docking stations.
• Install, configure, patch, and troubleshoot software.
• Support Active Directory user accounts, password resets, and permissions.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, and DHCP connectivity.
• Support imaging, deployment, configuration, and refresh activities.
• Handle IMAC requests (Install, Move, Add & Change).
• Provide device security and compliance support.
• Log and resolve incidents in ServiceNow or other ITSM tools.
• Perform root-cause analysis and escalate complex issues to L3.
• Maintain asset inventory and technical documentation.
• Coordinate with infrastructure, network, security, apps, and vendors.
• Provide remote and onsite user support as needed.

Skills

L1/L2 support

End-user computing

Windows troubleshooting

Active Directory management

Networking basics

Incident management

Tools

ServiceNow

Job description

EUC Support Engineer

Experience: 3+ Years

Role Type: L1/L2 EUC

Work Mode: Onsite

Location: Gdansk, Poland

Job Summary

We are looking for an experienced EUC Support Engineer to provide technical support for end-user computing environments. The role focuses on troubleshooting desktops, laptops, operating systems, applications, user accounts, and workplace technology while ensuring incidents are resolved within agreed SLAs.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and end-user devices.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
• Diagnose and resolve hardware issues involving laptops, desktops, monitors, printers, docking stations, and peripherals.
• Perform software installation, configuration, patching, and troubleshooting.
• Support Active Directory user accounts, password resets, permissions, and group membership.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Support device imaging, deployment, configuration, and refresh activities.
• Manage IMAC – Install, Move, Add & Change requests.
• Provide support for endpoint security and device compliance issues.
• Log, update, and resolve incidents/service requests using ServiceNow or other ITSM tools.
• Perform root-cause analysis for recurring issues and elevate complex problems to L3 teams.
• Maintain asset inventory and accurate technical documentation.
• Coordinate with infrastructure, network, security, application, and vendor teams.
• Provide remote and onsite support to end users as required.