eSpelman Enrollment Advisor

Spelman College (Old)

Poland

Hybrid

PLN 156,000 - 246,000

Full time

14 days+

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Benefits offered by this job

Hybrid work arrangement

Job summary

A higher education institution is seeking an eSpelman Enrollment Advisor responsible for assisting prospective learners through the enrollment process for certificate programs. The role involves guiding students, providing information, maintaining contact throughout the application process, and tracking interactions in a CRM system. The ideal candidate will possess strong customer service, communication, and organizational skills, with a focus on detail and the ability to use software tools effectively. This position offers a full-time hybrid work model.

Qualifications

Requires excellent interpersonal, customer service, and organizational skills.
Good oral and written communication skills are important.
Must be detail-oriented and possess analytical skills.
Detail oriented with ability to handle confidential information.
Proficient with administrative software, MS Office, and CRM systems.

Responsibilities

Guide prospective eSpelman Learners through the application and enrollment stages.
Maintain contact with prospective eSpelman Learners throughout the application process.
Provide detailed information about available programs and admission requirements.
Share detailed program information and prerequisites to help learners choose the right fit.
Clarify admissions criteria and track progress in a CRM system.
Maintain regular follow-up communications and document interactions and statuses.
Attend recruitment events and information sessions to promote programs and engage prospects.
Deliver exceptional customer service to ensure a positive enrollment experience.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Detail-oriented

Analytical skills

Communication skills

Attention to detail

Tools

Microsoft Office Suite

BANNER ERP system

Job description

Applicants must be legally authorized to work in the United States at the time of hire and must maintain authorization throughout employment. This position is not eligible for sponsorship. This position is contingent upon the availability of sufficient funding.

Position Title

Position Summary

The eSpelman Enrollment Advisor is responsible for assisting prospective eSpelman Learners in the enrollment process for eSpelman Certificate Programs. Their primary role is to guide and support potential eSpelman Learners through the application and enrollment stages, providing information, answering questions, and helping them make informed decisions about their certificate program options. The eSpelman Enrollment Advisor will work closely with operations team, cross‑functional units and play a crucial role in helping eSpelman achieve our enrollment goals, support learners, and identify process improvements.

Essential Duties and Responsibilities

Student Consultation: Communicate with prospective eSpelman Learners via phone, email, or in person meetings to provide information about educational programs, admission requirements, and the enrollment process.
Guidance and Support: Offer personalized guidance to potential eSpelman Learners, addressing their questions, concerns, and help them make informed decisions about their educational goals.
Application Assistance: Assist eSpelman Learners in completing their applications accurately and efficiently, ensuring all necessary documents (if any) are submitted within specified deadlines.
Program Information: Provide detailed information about available programs, curriculum, and other relevant program details to help eSpelman Learners choose the right fit.
Admissions Requirements: Clarify admission criteria, prerequisites, and any additional requirements for specific programs or courses.
Follow‑Up Communication: Maintain regular contact with prospective eSpelman Learners throughout the application process, addressing any additional documentation needed and updating them on their application status.
CRM Usage: Record and track all interactions with eSpelman Learners in a customer relationship management (CRM) system, maintaining accurate and up‑to‑date records.
Event Participation: Attend recruitment events, college fairs, and information sessions to promote the institution’s programs and engage with prospective eSpelman Learners.
Customer Service: Provide exceptional customer service to ensure a positive experience for potential eSpelman Learners throughout the enrollment process.

Required Qualifications

This position requires excellent interpersonal, customer service, and organizational skills. The incumbent must possess the ability to prioritize effectively, maintain confidentiality, handle matters with tact and diplomacy, interact in a diverse community, manage details, multi‑task, and adapt to changing situations. Must be creative with limited resources and adapt as the office grows.
Demonstrates a proactive commitment to staying current on program offerings, industry trends, and enrollment management best practices.
Good oral and written communication skills are important, as this position will regularly interact with and communicate ideas with other members of the division and the Spelman community at large in the execution of responsibilities.
Must be detail oriented.
The selected candidate should have a thorough working knowledge of administrative software packages and an ability to analyze system processes and workflows and demonstrate analytical skills with the ability to gather and compile data and prepare reports. Incumbent must have computer skills in all Microsoft Office Suite (Word, Excel, and PowerPoint). Knowledge of the BANNER ERP system a plus.

Preferred Qualifications

One or more years of customer service experience preferred, or an equivalent combination of education and relevant experience.

Certifications, Licenses, Restrictions

None

Physical Demands

While performing the duties of this job, the employee is regularly required to: sit, walk, use hands to handle and operate office equipment including the computer, reach with hands and arms, talk and hear. The employee is occasionally required to: stand, and stoop or kneel or crouch and lift and/or move up to 15 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Shift

Days

Travel Required

1% – 25%

Full Time/Part Time

Full‑time

Work Location/Schedule

This position is eligible for a hybrid work arrangement.

FLSA

Non‑Exempt

EEO Statement

Spelman College is an Equal Opportunity Employer. We are a smoke‑free campus.