Escalations Customer Service Specialist — Warsaw

Ryanair Ltd.; Warszawa; Hybrid; PLN 36,000 - 54,000; Full time

Job summary

Ryanair Ltd. Warsaw is seeking a Customer Service Specialist (Escalations Team) for an on-site Recruitment Day on 20 October 2026.

You will support customers with complex travel queries, resolve issues efficiently, and help deliver an outstanding experience to millions of passengers across Europe. English fluency, 1–2 years in customer support, and eligibility to work in Poland are required.

The day includes information about training and career progression within Europe’s largest airline group.

Qualifications

• 1–2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple systems and digital tools.
• Ability to thrive in a fast-paced environment.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• In this role, you’ll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience.
• Working in a fast-paced and technology-driven environment, you’ll play a key role in supporting millions of passengers across Europe.

Skills

Customer support

English (fluent)

Tools

CRM systems

Digital tools

Job description

Ryanair Ltd. Warsaw is seeking a Customer Service Specialist (Escalations Team) for an on-site Recruitment Day on 20 October 2026.

You will support customers with complex travel queries, resolve issues efficiently, and help deliver an outstanding experience to millions of passengers across Europe. English fluency, 1–2 years in customer support, and eligibility to work in Poland are required.

The day includes information about training and career progression within Europe’s largest airline group.