Customer Escalations Specialist - Travel Support (Warsaw)

Ryanair - Europe's Favourite Airline; Warszawa; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Staff travel benefits

Career progression

Training & development

Modern office in Warsaw

International team

Job summary

Ryanair’s Customer Operations Centre in Warsaw is expanding and seeks a Customer Service Specialist (Escalations Team). You will handle complex travel-related queries for millions of passengers across Europe, delivering prompt and accurate solutions while maintaining a high level of customer experience.

The role is fully on-site in Warsaw, requires 1-2 years in customer support and excellent English, and offers a dynamic environment with opportunities for training and career progression within

Qualifications

• 1-2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple systems and digital tools.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• Support customers with complex travel-related queries and resolve issues efficiently.
• Deliver outstanding customer experience in a fast-paced, tech-driven environment.

Skills

Customer support

English proficiency

Problem-solving

Customer-focused

System familiarity

Tools

CRM systems

Job description

Ryanair’s Customer Operations Centre in Warsaw is expanding and seeks a Customer Service Specialist (Escalations Team). You will handle complex travel-related queries for millions of passengers across Europe, delivering prompt and accurate solutions while maintaining a high level of customer experience.

The role is fully on-site in Warsaw, requires 1-2 years in customer support and excellent English, and offers a dynamic environment with opportunities for training and career progression within