Customer Service Escalations Specialist – Warsaw (On-site)

Ryanair - Europe's Favourite Airline; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & benefits

Staff travel benefits

Career progression opportunities

Comprehensive training & development

Modern office in Warsaw

International team environment

Job summary

Ryanair's Customer Operations Centre in Warsaw is hiring a Customer Service Specialist (Escalations Team) to help resolve complex travel queries and deliver outstanding service to millions of passengers across Europe.

The role requires 1–2 years in customer support, excellent written and spoken English, strong problem-solving, and confidence using several systems. Weekend/evening shifts may be required; eligibility to work in Poland.

Qualifications

• 1–2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple systems and digital tools.
• Able to thrive in a fast-paced environment.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• Support Ryanair customers with complex travel-related queries and resolve issues while delivering an outstanding customer experience.
• Work in a fast-paced, technology-driven environment supporting millions of passengers across Europe.

Skills

Customer support

English proficiency

Problem-solving

Multi-system experience

Fast-paced environment

Shift work

Polish work eligibility

Tools

CRM systems

Job description

Ryanair's Customer Operations Centre in Warsaw is hiring a Customer Service Specialist (Escalations Team) to help resolve complex travel queries and deliver outstanding service to millions of passengers across Europe.

The role requires 1–2 years in customer support, excellent written and spoken English, strong problem-solving, and confidence using several systems. Weekend/evening shifts may be required; eligibility to work in Poland.