ERP Solutions Architect & Service Delivery Lead - Hybrid

F. Hoffmann-La Roche AG; Poznań; Hybrid; PLN 213,000 - 395,000; Full time

Benefits offered by this job

Flex Location

Private healthcare

Stock options

Job summary

Roche is seeking a Lead IT Expert to merge high-level architectural design with operational service management across a complex ERP landscape. The role focuses on end-to-end delivery, service stability, and vendor performance, in a hybrid work model with in-office days as needed.

You will bridge strategic roadmaps with day-to-day IT operations, manage non-functional requirements, and mentor delivery teams to enable scalable, reliable healthcare technology solutions.

Qualifications

• Proven track record in designing standards-based solutions in complex multi-product environments.
• Strong experience in architecture reviews, technology piloting, and reducing technical debt.
• ITIL v4 certifications or equivalent hands-on ITSM experience.

Responsibilities

• Oversee end-to-end service governance for ERP platforms, ensuring SLAs/OLAs and KPIs are met.
• Act as major incident escalation point; perform RCA and drive CSI initiatives.
• Align architectural roadmaps with ITSM processes and zero-downtime deployment strategies.
• Drive vendor and MSP management to ensure quality delivery and contractual compliance.

Skills

Architecture design

ITSM governance

Stakeholder management

Vendor management

Leadership

Tools

SAP BTP

S/4HANA

Job description

Roche is seeking a Lead IT Expert to merge high-level architectural design with operational service management across a complex ERP landscape. The role focuses on end-to-end delivery, service stability, and vendor performance, in a hybrid work model with in-office days as needed.

You will bridge strategic roadmaps with day-to-day IT operations, manage non-functional requirements, and mentor delivery teams to enable scalable, reliable healthcare technology solutions.