Enterprise Technical Success Manager

Hightouch; Polska; Hybrid; PLN 466,000 - 661,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to serve as the strategic technical partner for our Enterprise customers. You will own the technical perspective for each account, shaping CDP and martech strategies, and guiding toward renewals and expansions.

You will interpret customer requirements at a detailed level and help navigate to efficient, elegant solutions. This role emphasizes curiosity about how data maximizes business outcomes and contributes to evolving the Hightouch platform.

Qualifications

• 5-10 years of experience in a client facing and / or technology focused role.
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy.
• Excellent project management and communication skills.
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)

Responsibilities

• Be the strategic technical partner to Enterprise customers and own the technical point of view for your accounts.
• Collaborate with Sales to drive adoption of Hightouch in large organizations.
• Ensure customers see the full value of Hightouch products and advise on best practices.
• Provide proactive technical guidance across all products.
• Work with Customer Support, Product, Engineering and others on technical escalations.
• Surface use cases and issues to Engineering to push product improvements.

Skills

Client facing

Technical acumen

Project management

Communication

SQL

APIs

Troubleshooting

Cross-functional collaboration

Tools

Databases

APIs

Reporting tools

Job description

Hightouch is seeking a Technical Account Manager to serve as the strategic technical partner for our Enterprise customers. You will own the technical perspective for each account, shaping CDP and martech strategies, and guiding toward renewals and expansions.

You will interpret customer requirements at a detailed level and help navigate to efficient, elegant solutions. This role emphasizes curiosity about how data maximizes business outcomes and contributes to evolving the Hightouch platform.