English-Speaking IT Helpdesk Analyst — Kraków

Computacenter AG & Co. oHG; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading IT services provider in Kraków is seeking a First Line Analyst. This role involves providing technical support to international clients, utilizing strong English communication skills. Ideal candidates should have experience in customer support and be comfortable in a fast-paced environment. We offer an extensive training program, a hybrid work model after three months, and a comprehensive benefits package, including private healthcare and language courses.

Benefits

Private medical healthcare

Language courses

Competitive salary and annual bonus

Opportunity for development

Flexible scheduling

Qualifications

• Fluent English speaker with a minimum B2 level.
• Proven experience in IT support or customer service.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide technical support and resolve issues for clients.
• Communicate with international customers via various channels.
• Participate in trainings and talent programs.

Skills

Fluent English (min. B2 level)

Experience in IT support or customer support

Excellent customer service skills

Outstanding communication skills

Job description

A leading IT services provider in Kraków is seeking a First Line Analyst. This role involves providing technical support to international clients, utilizing strong English communication skills. Ideal candidates should have experience in customer support and be comfortable in a fast-paced environment. We offer an extensive training program, a hybrid work model after three months, and a comprehensive benefits package, including private healthcare and language courses.