English-Speaking Customer Care Associate — Poland

Align Technology, Inc.; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading technology company is seeking an Associate Customer Care Representative to manage customer interactions professionally. This role involves handling inquiries, documentation in the CRM, and ensuring timely follow-ups. Candidates should have a High School Degree, proficiency in English, and ideally some experience in customer service. The company offers a salary range of 6000-6200 PLN gross per month, along with various benefits and performance bonuses.

Benefits

Private medical care

Multisport card

Private life insurance

Meal subsidies

Employee discounts

Qualifications

• 0-2 years of related experience in customer care.
• Proficiency in English for effective communication.
• Familiarity with CRM systems is a plus.

Responsibilities

• Handle customer interactions with professionalism.
• Document all customer interactions in the CRM.
• Follow up on customer cases until resolution.

Skills

Proficiency in English

Customer Service knowledge

Computer troubleshooting

Microsoft Office knowledge

Education

High School Degree

Technical Degree

Tools

Salesforce.com knowledge

Job description

A leading technology company is seeking an Associate Customer Care Representative to manage customer interactions professionally. This role involves handling inquiries, documentation in the CRM, and ensuring timely follow-ups. Candidates should have a High School Degree, proficiency in English, and ideally some experience in customer service. The company offers a salary range of 6000-6200 PLN gross per month, along with various benefits and performance bonuses.