engineering manager for Customer Support AI automations

Bolt; Warszawa; Hybrid; PLN 420,000 - 660,000; Full time

Benefits offered by this job

Stock options

Wellness program

Sabbatical after 5 years

Annual company events

Hybrid work model with 12 in-office/mo

Job summary

Bolt in Warsaw is seeking an experienced Engineering Manager to lead and grow a group of engineering managers and senior engineers in a cross-functional team of 25–30 people.

You will set the group's technical direction, drive AI and automation initiatives, and partner with CS, Product, Analytics and Design. The role offers stock options, wellness perks, a sabbatical after five years, and a hybrid work model with at least 12 in-office days per month.

Qualifications

• Proven ability to lead and scale senior engineers and managers.
• Strong track record of delivering AI/automation projects.
• Excellent stakeholder management across product, design, analytics, and CS.

Responsibilities

• Lead and grow a group of engineering managers and senior engineers (≈25–30 people).
• Set the group's technical direction across AI, automation, and knowledge systems.
• Increase automation rates while maintaining quality with guardrails and metrics.
• Partner with CS, Product, Analytics, and Design on cross-functional initiatives.

Skills

Engineering leadership

Hiring & people management

Cross-functional collaboration

AI systems

Architecture reviews

Data-driven decisions

Guardrails & governance

Mentoring

Job description

Bolt is a global mobility platform that helps people move through cities with ride-hailing, food delivery, scooters, e-bikes, and car-sharing. It serves more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

• Lead and grow a group of engineering managers and senior engineers, owning hiring, performance, and career growth across a cross-functional team of roughly 25 to 30 people
• Set the group's technical direction, from agent orchestration and evaluation to knowledge systems and support-agent tooling
• Increase automation rates while maintaining quality, defining fair-resolution guardrails and metrics to identify when automation goes too far
• Partner with CS, Product, Analytics, and Design, and take DRI ownership of complex cross-functional initiatives spanning engineering and operations
• Have led engineering managers, not only engineers, for several years in an organisation of comparable scale and complexity
• Have built and shipped AI systems in production, such as agentic tooling, chatbots, RAG and knowledge pipelines, or in-house AI platforms
• Set technical direction through architecture reviews, principles, tech leads, and guardrails, and be prepared to defend a technical point of view
• Be comfortable with evaluation methodology and use data to assess AI systems; explain the business value of automation to non-technical stakeholders
• Use AI tools daily while remaining responsible for the quality of the output
• Salary and stock options
• Wellness perks supporting physical and mental health
• A one-month paid sabbatical after five years at Bolt
• Annual company events and smaller team gatherings
• Hybrid model includes at least 12 in-office days per month