Senior Engineering Manager, AI Automation & Support

Bolt; Województwo mazowieckie; Hybrid; PLN 420,000 - 650,000; Full time

Benefits offered by this job

Salary and stock options

Wellness perks

1-month sabbatical after 5 years

Job summary

Bolt is seeking a Senior Engineering Manager to lead the engineering organization behind Bolt's Customer Support experience, with a focus on AI Automations. You will oversee a group of engineering managers and engineers, shaping the in-app support journey, the tooling our support agents work in, and the knowledge systems behind it.

You will collaborate with CS, Product, Analytics and Design, push automation while maintaining quality, and own cross-functional initiatives.

Qualifications

• Experience leading engineering managers in a large-scale tech environment.
• Proven track record delivering AI-powered systems in production.
• Strong architectural mindset with ability to define guardrails and standards.

Responsibilities

• Lead and grow a group of engineering managers and senior engineers.
• Set technical direction for agent orchestration, knowledge systems and tooling.
• Drive automation while maintaining high quality and fair outcomes.
• Partner with CS, Product, Analytics and Design on complex cross-functional initiatives.

Skills

Engineering management

AI systems

Systems architecture

Cross-functional collaboration

Data-driven decision making

Job description

Bolt is seeking a Senior Engineering Manager to lead the engineering organization behind Bolt's Customer Support experience, with a focus on AI Automations. You will oversee a group of engineering managers and engineers, shaping the in-app support journey, the tooling our support agents work in, and the knowledge systems behind it.

You will collaborate with CS, Product, Analytics and Design, push automation while maintaining quality, and own cross-functional initiatives.