Endpoint & Software Deployment Specialist (W/M) New

MTU; Tajęcina; On-site; PLN 60,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Sports card

Meal in company cafeteria

Bus stop next to company

Employee parking

Training opportunities

Job summary

MTU is seeking an IT Support Professional in Poland to provide operational support across locations. You will handle ServiceNow tickets, diagnose Windows OS and deployment issues, and assist with SCCM/MECM and Intune endpoint management.

You will also support VDI operations, maintain docs, and collaborate with global teams. English and Polish proficiency required; experience in an international environment is a plus.

Qualifications

• Experience in IT support, 2nd/3rd line, desktop or endpoint management.
• Strong understanding of Windows operating systems.
• Experience troubleshooting OS issues and software deployment.
• Knowledge of Active Directory and Group Policy fundamentals.
• Experience with ServiceNow or ITSM platforms.
• Basic PowerShell scripting skills.
• English and Polish proficiency.
• Familiarity with software distribution, patch management, and endpoint compliance.

Responsibilities

• Provide operational support for internal clients across multiple locations.
• Handle and manage support tickets in ServiceNow with timely diagnosis and escalation.
• Troubleshoot Windows OS, software deployment, and OS deployment issues.
• Support SCCM/MECM and Intune deployments and endpoint management.
• Support VDI operations and provide environment handover to users.
• Maintain technical documentation and support procedures.
• Collaborate with application owners and infra teams to resolve complex issues.

Skills

Windows OS

Troubleshooting

PowerShell

ServiceNow

SCCM

MECM

Active Directory

Group Policy

OS Deployment

English

Polish

Communication

Stakeholder mgmt

Tools

ServiceNow

Configuration Manager

Job description

Your responsibilitiesProvide operational support for internal clients across multiple locationsHandle and manage support tickets (in ServiceNow), ensuring timely diagnosis, resolution, escalation, and communication with usersTroubleshoot and resolve issues related to:Microsoft Windows operating systemsSoftware distribution and deploymentOperating system installation and deploymentDevice provisioning and configurationDevice drivers and hardware compatibilityWindows Updates and patch managementApplication installation failuresStandard client applicationsEndpoint management servicesSupport software deployment activities using Microsoft Configuration Manager (MCM/SCCM) and Microsoft IntuneSupport and maintain standard client applications and enterprise software packages.Cooperate with application owners, infrastructure teams, and external suppliers to resolve complex technical issuesSupport Virtual Desktop Infrastructure (VDI) operations, including:Installation and configuration of virtual clientsDelivery and handover of environments to end usersMaintain technical documentation, knowledge articles, and support proceduresContribute to automation and process improvement initiatives related to software deployment and endpoint managementOur requirementsExperience in IT support, preferably in 2nd / 3rd line support, desktop support, or endpoint management rolesStrong understanding of Windows operating systemsExperience troubleshooting:Operating system issuesApplication installation failuresSoftware distribution problemsDevice driver issuesWindows Update related incidentsEndpoint management client issuesHands-on experience with Microsoft Configuration Manager (MCM/MECM/SCCM)Understanding of software deployment technologies and application lifecycle managementKnowledge of Operating System Deployment (OSD) conceptsExperience diagnosing software installation failures using deployment logs and troubleshooting toolsFamiliarity with application packaging concepts and silent software installationsKnowledge of Active Directory and Group Policy fundamentalsExperience working with ServiceNow or other IT Service Management platformsUnderstanding of software distribution, patch management, and endpoint compliance processesAt least basic PowerShell scripting skillsStrong problem-solving and analytical skillsExcellent communication and stakeholder management abilities.Customer-focused mindset with the ability to explain technical issues to non-technical usersAbility to prioritize and manage multiple incidents and requests simultaneouslyStrong organizational skills and attention to detail.Ability to work independently and in an international team environmentEnglish and Polish proficiency (written and spoken)As an advantageExperience with software packaging solutionsKnowledge of PowerShell App Deployment Toolkit (PSADT)Experience supporting enterprise-scale endpoint environmentsBenefitsWork in an international environment with access to global expertise and best practices in the aviation industryAnnual and long-term bonus schemeAn organizational culture based on trust, collaboration, and mutual supportStable employment in a well-established company. The first employment contract is offered for a minimum of 12 monthsTraining from day one and clear opportunities for professional development, including financial support for foreign language courses and further educationAccess to an e-learning platform with a wide range of training coursesPrivate medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved onesGroup life and health insuranceSafe and comfortable working conditions in line with high occupational health and safety standardsCo‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit WednesdaysAn attractive calendar of company events - integration, sports, and social activitiesThe possibility to join company - sponsored sports clubsConvenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.