Employee Experience Specialist - Middle

SOFTSWISS; Suchy Las; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and...

Job summary

SOFTSWISS is seeking an Employee Experience Specialist to shape how people experience the company across the employee journey. You’ll connect experience processes, recognition, listening and culture into one cohesive system that helps people thrive and strengthens our connected organisation.

In this role you’ll lead research, map journeys, evolve recognition and culture programs, and partner with HR, Internal Communications, IT and leaders to drive tangible improvements in engagement, belonging

Qualifications

• 4+ years of experience in Employee Experience or related field.
• Proven experience designing, launching and improving employee experience programs end-to-end.
• Strong program and project management skills and stakeholder collaboration.
• Experience with employee listening, surveys or focus groups and turning insights into actions.

Responsibilities

• Design and continuously improve employee experience processes across the journey.
• Build employee experience as a connected system aligning recognition, listening and culture.
• Map end-to-end journeys and surface backstage systems creating friction at touchpoints.
• Lead employee research via interviews, pulse surveys and engagement analysis.
• Own and evolve recognition programs and measure their impact.
• Collaborate with HRBP, Talent Development, Internal Communications, IT and others.

Skills

Employee Experience

Project management

Stakeholder management

Change management

People analytics

Job description

Overview:

SOFTSWISS is hiring an Employee Experience Specialist to shape and evolve how people experience the company throughout their employee journey. You’ll connect employee experience processes, recognition, employee listening and culture into one consistent system that helps people thrive and supports a strong, connected organisation.

Purpose of the role:

You’ll shape how people experience SOFTSWISS across the employee journey by connecting employee experience processes, recognition, employee listening and culture into one consistent system. You’ll turn employee insights into meaningful improvements, reduce friction in everyday interactions and help make key employee moments more intentional. Your work will strengthen engagement, belonging and culture while creating scalable ways to continuously improve the employee experience.

Key responsibilities:

• Design and continuously improve employee experience processes across the employee journey, from key employee moments to everyday interactions.

• Build employee experience as one connected system by aligning processes, programs, recognition, listening and culture initiatives.

• Participate in mapping end-to-end employee journeys, including as-is and to-be journeys, and shaping service blueprints, helping surface backstage systems, tools and processes that create friction at key touchpoints.

• Lead employee research through interviews, focus groups, pulse surveys and engagement analysis, turning insights into prioritised actions.

• Own and evolve recognition programs by introducing new mechanics, improving participation and measuring their impact.

• Participate in shaping and evolving recognition and culture program mechanics, helping track participation and measure impact.

• Design and coordinate employee experience initiatives, cultural rituals and key moments that bring company values to life.

• Own key Employee Experience metrics, including engagement, belonging, culture pulse, recognition participation, employee feedback and retention.

• Create practical frameworks, templates and playbooks that help teams deliver a consistent employee experience.

• Partner with HRBP, Talent Development, Internal Communications, Marketing, IT and other stakeholders to connect employee experience across functions.

• Continuously simplify processes, remove unnecessary HR noise and improve the employee journey.

Required Experience:

• B2+ level of English

• B2+ level of Russian

• 4+ years of experience in Employee Experience, Employee Engagement, Culture, HR Programs or a similar field.

• Proven experience designing, launching and continuously improving employee experience programs end-to-end.

• Strong program and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously.

• Strong systems-thinking skills and the ability to connect separate initiatives into one coherent employee experience.

• Experience with employee listening programs, including surveys, pulse surveys and focus groups, and the ability to translate insights into actions.

• Experience with recognition or culture program mechanics.

• Experience conducting employee research, analysing feedback and engagement data, and turning insights into measurable improvements.

• Excellent stakeholder management and cross-functional collaboration skills.

Nice to have:

• Experience with recognition, rewards or gamification programs.

• Exposure to employee/customer journey mapping and service design methods.

• Familiarity with service design principles or employee journey mapping.

• Experience with HR technology or employee engagement platforms.

• Experience using AI to improve internal processes or employee experience.

• Experience working in global or distributed organisations.

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

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Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events