EMEA Fraud Risk Operations Lead

Uber; Kraków; On-site; PLN 210,000 - 320,000; Full time

Job summary

Uber Kraków, Poland is seeking a Senior Regional Operations Manager to assess, manage, and minimize fraud across EMEA. You will guide teams across Risk, Engineering, Product, and Data Science to advance fraud management in a high-growth environment.

The role emphasizes data-driven analysis, strategic prioritization, and strong stakeholder collaboration to protect financial performance and customer trust across multiple lines of business.

Qualifications

• Five+ years of experience in Risk, Online Retail, startups, strategy, operations, analytics, or related fields.
• Ability to independently drive analysis, develop conclusions, and present recommendations.
• Experience using AI and generative AI tools to support data analysis, fraud investigations, and optimization.
• Strong written and verbal communication skills.
• Strong stakeholder-management skills.

Responsibilities

• Develop strategies to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, and other risk.
• Develop and implement risk-mitigation solutions and frameworks; improve processes and systems.
• Analyze large datasets to review fraud-related metrics, detect patterns, and ensure quality experiences.
• Prioritize projects and set timelines to achieve goals efficiently.
• Evaluate risk of new product features and business lines and inform rollout decisions.

Skills

SQL

Problem-solving

Root cause analysis

Stakeholder management

Data analysis

AI tools

Communications

Education

MBA or quantitative bachelor’s degree

Tools

Python

AI tooling

Job description

Uber Kraków, Poland is seeking a Senior Regional Operations Manager to assess, manage, and minimize fraud across EMEA. You will guide teams across Risk, Engineering, Product, and Data Science to advance fraud management in a high-growth environment.

The role emphasizes data-driven analysis, strategic prioritization, and strong stakeholder collaboration to protect financial performance and customer trust across multiple lines of business.