EMEA Customer Support Coordinator: Service & Parts Growth

Marel Polska Sp. z.o.o.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

JBT Marel in Poland is seeking a Customer Support Coordinator (M/F/X) to be the key contact for customer enquiries and requests, providing best-in-class service from initial contact to fulfillment.

The CSC collaborates with CCM, SPC, SCC and others to align customer service and drive satisfaction and sales of services and parts, preparing proposals and coordinating service events while updating customers on progress and outcomes.

Qualifications

• Excellent communication skills and ability to work in a multi-discipline team environment.
• A naturally outgoing individual with a profound ability to interact with customers and teams alike.
• Ability to build trust and lasting relationships with the customers.
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
• Ability to execute agreed tasks and deadlines against performance criteria (KPI)
• Ability to build product knowledge
• Computer/ERP literate Proactive, organized and goal oriented preferred

Responsibilities

• Receive and process customer requests for service and spare parts
• Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
• Close dialogue with customer to understand needs and urgency of requests
• Actively promote solutions to customers
• Gather information, prepare and communicate quotations for service solutions and spare parts
• Follow up on outstanding quotations and processes order confirmations from customers
• Register service requests and check entitlements
• Prepare service events (resources, spare parts etc.) with SPC and Scheduler
• Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
• Create and update case and work orders

Skills

Customer service

Communication skills

Relationship building

Time management

Proactive selling

Job description

JBT Marel in Poland is seeking a Customer Support Coordinator (M/F/X) to be the key contact for customer enquiries and requests, providing best-in-class service from initial contact to fulfillment.

The CSC collaborates with CCM, SPC, SCC and others to align customer service and drive satisfaction and sales of services and parts, preparing proposals and coordinating service events while updating customers on progress and outcomes.