EMEA Customer Success & Support Coordinator

JBT Marel Corporation; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

JBT Marel Corporation in Poland seeks a Customer Support Coordinator (M/F/X) to be the pivotal link between customers and Marel. The role focuses on handling inquiries, promoting Marel service solutions and spare parts, and coordinating with internal teams to fulfill service requests.

You will capture customer needs, arrange service events, and maintain up-to-date data, aiming to drive satisfaction and growth in Marel’s service portfolio.

Qualifications

• Excellent communication skills and ability to work in a multi-discipline team environment.
• Ability to interact with customers and teams alike.
• Ability to build trust and lasting relationships with the customers.
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
• Ability to execute agreed tasks and deadlines against performance criteria (KPI).

Responsibilities

• Receive and process customer requests for service and spare parts.
• Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades.
• Close dialogue with customer to understand needs and urgency of requests.
• Actively promote solutions to customers.
• Gather information, prepare and communicate quotations for service solutions and spare parts.
• Follow up on outstanding quotations and processes order confirmations from customers.
• Register service requests and check entitlements.
• Prepare service events (resources, spare parts etc.) with SPC and Scheduler.
• Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled.
• Update customer about status and progress on his requests in a proactive manner.
• Escalate unresolved concerns to manager or other functions.

Skills

Communication skills

Customer relationship

Proactive service mindset

Time management

Team collaboration

Job description

JBT Marel Corporation in Poland seeks a Customer Support Coordinator (M/F/X) to be the pivotal link between customers and Marel. The role focuses on handling inquiries, promoting Marel service solutions and spare parts, and coordinating with internal teams to fulfill service requests.

You will capture customer needs, arrange service events, and maintain up-to-date data, aiming to drive satisfaction and growth in Marel’s service portfolio.