EMEA Connectivity Carrier Lead | Hybrid Kraków

LTM; Kraków; Hybrid; PLN 153,000 - 219,000; Full time

Job summary

LTM in Krakow Poland is seeking a Connectivity Carrier Manager to lead carrier management across EMEA, overseeing about 40 telecom carriers across 19 markets. The role is hybrid (3 days/week) on a 6-month contract with a rate of 135 PLN per hour.

You will support governance, performance reporting, supplier negotiations, and audits, collaborating with Procurement and Finance to ensure compliant, cost-effective network connectivity. Strong English and global operating experience are essential.

Qualifications

• 5+ years of experience in Carrier Management, Telecom Vendor Management or Network Service Management.
• Strong experience managing telecommunications carriers and service providers.
• Strong understanding of telecommunications infrastructure and services.
• Knowledge of industry-standard carrier circuits, connectivity services, WAN technologies and provider ecosystems.
• Experience working within large global technology organizations.
• Experience managing network infrastructure services in highly regulated environments.
• Strong third-party vendor and supplier management experience.
• Strong commercial and contract-management skills.
• Experience participating in RFPs, service reviews, contract renewals and supplier negotiations.
• Understanding of network topologies, routing connectivity services and telecommunications operations.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience building relationships with business, technology and external stakeholders.
• Strong analytical, organizational and governance skills.
• Experience supporting compliance, audit, risk-management and control frameworks.
• Strong customer-service orientation and stakeholder engagement skills.
• Experience in Financial Services or Banking environments is highly desirable.
• Ability to work in a global environment across multiple regions and cultures.
• Excellent English communication skills.

Responsibilities

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets.
• Support the Global Carrier Manager in establishing carrier management processes, governance frameworks and operational standards.
• Build and maintain an accurate carrier inventory across the region.
• Define governance, service management, performance management, contract management and third-party management processes.
• Ensure carrier compliance with HSBC policies, controls and regulatory requirements.
• Monitor carrier performance and provide management visibility through performance reporting and KPIs.
• Build and maintain strong relationships with telecommunications carriers and service providers.
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements.
• Participate in carrier evaluations, RFPs, contract negotiations, renewals and vendor assessments.
• Manage escalations and service issues with telecom providers.
• Support delivery of secure, resilient and cost-effective network connectivity services.
• Collaborate with global infrastructure, network security, procurement and business teams.
• Drive continuous improvement across carrier management processes, controls and operational effectiveness.
• Support audits, compliance reviews, risk assessments and governance activities.

Skills

Carrier Management

Telecom Vendor Management

Network Service Management

Contract Management

RFPs & vendor negotiations

Job description

LTM in Krakow Poland is seeking a Connectivity Carrier Manager to lead carrier management across EMEA, overseeing about 40 telecom carriers across 19 markets. The role is hybrid (3 days/week) on a 6-month contract with a rate of 135 PLN per hour.

You will support governance, performance reporting, supplier negotiations, and audits, collaborating with Procurement and Finance to ensure compliant, cost-effective network connectivity. Strong English and global operating experience are essential.