Connectivity Carrier Manager

LTM; Kraków; Hybrid; PLN 153,000 - 219,000; Full time

Job summary

LTM in Krakow Poland is seeking a Connectivity Carrier Manager to lead carrier management across EMEA, overseeing about 40 telecom carriers across 19 markets. The role is hybrid (3 days/week) on a 6-month contract with a rate of 135 PLN per hour.

You will support governance, performance reporting, supplier negotiations, and audits, collaborating with Procurement and Finance to ensure compliant, cost-effective network connectivity. Strong English and global operating experience are essential.

Qualifications

• 5+ years of experience in Carrier Management, Telecom Vendor Management or Network Service Management.
• Strong experience managing telecommunications carriers and service providers.
• Strong understanding of telecommunications infrastructure and services.
• Knowledge of industry-standard carrier circuits, connectivity services, WAN technologies and provider ecosystems.
• Experience working within large global technology organizations.
• Experience managing network infrastructure services in highly regulated environments.
• Strong third-party vendor and supplier management experience.
• Strong commercial and contract-management skills.
• Experience participating in RFPs, service reviews, contract renewals and supplier negotiations.
• Understanding of network topologies, routing connectivity services and telecommunications operations.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience building relationships with business, technology and external stakeholders.
• Strong analytical, organizational and governance skills.
• Experience supporting compliance, audit, risk-management and control frameworks.
• Strong customer-service orientation and stakeholder engagement skills.
• Experience in Financial Services or Banking environments is highly desirable.
• Ability to work in a global environment across multiple regions and cultures.
• Excellent English communication skills.

Responsibilities

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets.
• Support the Global Carrier Manager in establishing carrier management processes, governance frameworks and operational standards.
• Build and maintain an accurate carrier inventory across the region.
• Define governance, service management, performance management, contract management and third-party management processes.
• Ensure carrier compliance with HSBC policies, controls and regulatory requirements.
• Monitor carrier performance and provide management visibility through performance reporting and KPIs.
• Build and maintain strong relationships with telecommunications carriers and service providers.
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements.
• Participate in carrier evaluations, RFPs, contract negotiations, renewals and vendor assessments.
• Manage escalations and service issues with telecom providers.
• Support delivery of secure, resilient and cost-effective network connectivity services.
• Collaborate with global infrastructure, network security, procurement and business teams.
• Drive continuous improvement across carrier management processes, controls and operational effectiveness.
• Support audits, compliance reviews, risk assessments and governance activities.

Skills

Carrier Management

Telecom Vendor Management

Network Service Management

Contract Management

RFPs & vendor negotiations

Job description

Role: Connectivity Carrier Manager

Location: Krakow Poland(Hybrid, 3 days in a week)

6 Months contract(Sub-Con or B2B Contract)

Rate: 135 PLN per hour

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets
• Support the Global Carrier Manager in establishing carrier management processes governance frameworks and operational standards
• Build and maintain an accurate carrier inventory across the region
• Define governance service management performance management contract management and thirdparty management processes
• Ensure carrier compliance with HSBC policies controls and regulatory requirements
• Monitor carrier performance and provide management visibility through performance reporting and KPIs
• Build and maintain strong relationships with telecommunications carriers and service providers
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements
• Participate in carrier evaluations RFPs contract negotiations renewals and vendor assessments
• Manage escalations and service issues with telecom providers
• Support delivery of secure resilient and costeffective network connectivity services
• Collaborate with global infrastructure network security procurement and business teams
• Drive continuous improvement across carrier management processes controls and operational effectiveness
• Support audits compliance reviews risk assessments and governance activities

Role Description

Role: Connectivity Carrier Manager

Location: Krakow Poland(Hybrid, 3 days in a week)

6 Months contract(Sub-Con or B2B Contract)

Rate: 135 PLN per hour

Responsibilities

Experience 5 plus Years

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets
• Support the Global Carrier Manager in establishing carrier management processes governance frameworks and operational standards
• Build and maintain an accurate carrier inventory across the region
• Define governance service management performance management contract management and thirdparty management processes
• Ensure carrier compliance with HSBC policies controls and regulatory requirements
• Monitor carrier performance and provide management visibility through performance reporting and KPIs
• Build and maintain strong relationships with telecommunications carriers and service providers
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements
• Participate in carrier evaluations RFPs contract negotiations renewals and vendor assessments
• Manage escalations and service issues with telecom providers
• Support delivery of secure resilient and costeffective network connectivity services
• Collaborate with global infrastructure network security procurement and business teams
• Drive continuous improvement across carrier management processes controls and operational effectiveness
• Support audits compliance reviews risk assessments and governance activities

To be successful in this role you should have

• 5 years of experience in Carrier Management Telecom Vendor Management or Network Service Management
• Strong experience managing telecommunications carriers and service providers
• Strong understanding of telecommunications infrastructure and services
• Knowledge of industrystandard carrier circuits connectivity services WAN technologies and provider ecosystems
• Experience working within large global technology organizations
• Experience managing network infrastructure services in highly regulated environments
• Strong thirdparty vendor and supplier management experience
• Strong commercial and contractmanagement skills
• Experience participating in RFPs service reviews contract renewals and supplier negotiations
• Understanding of network topologies routing connectivity services and telecommunications operations
• Ability to communicate technical concepts to nontechnical stakeholders
• Experience building relationships with business technology and external stakeholders
• Strong analytical organizational and governance skills
• Experience supporting compliance audit riskmanagement and control frameworks
• Strong customerservice orientation and stakeholder engagement skills
• Experience in Financial Services or Banking environments is highly desirable
• Ability to work in a global environment across multiple regions and cultures
• Excellent English communication skills

3 Most Important Skills Critical For Success

• 1 Network Support and Telecom Infrastructure Experience
• 2 Strong understanding of Network Topologies Connectivity Services and Carrier Technologies
• 3 Carrier Vendor Management Experience including performance contracts governance and stakeholder engagement