Dutch-Speaking Customer Support Agent - Remote in Greece - Relocation Package

WW Talents; Wrocław; Remote; PLN 63,000 - 73,000; Full time

Benefits offered by this job

Remote from Greece

Relocation support

Training provided

Career progression

International brands

Job summary

WW Talents seeks Dutch-speaking Customer Support Agents to join international teams in Athens and Thessaloniki. This remote role in Greece offers training, relocation support, and a path into mentoring or QA. Expect 100% remote work from Greece with a competitive base salary and performance bonuses.

Core duties include handling phone, email, and chat inquiries, managing cases in CRM, and providing timely updates while maintaining professionalism in a fast-paced global environment.

Qualifications

• Dutch language proficiency at C1/C2 level
• English proficiency at B2-C1 depending on project
• Strong written and verbal communication skills
• Calm under pressure in fast-paced environments

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup
• Handle customer complaints professionally and provide solutions
• Create and manage customer cases in CRM systems
• Investigate issues and determine appropriate solutions
• Escalate complex cases to internal teams
• Provide timely updates to customers on case status
• Complete back-office tasks and maintain customer records
• Use internal tools and knowledge bases to resolve inquiries
• Maintain a professional and customer-focused approach

Job description

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location:This role is only remote in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Language: Dutch - C1/C2 level
English: B2-C1, depending on the project
Compensation:€1,300-€1,500 gross/month (paid over 14 months)+ performance-based bonus of up to €250/month, depending on the project
Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Competitive salary of €1,300-€1,500 gross/month, depending on the project, and it ispaid over 14 months,
• Performance-based bonus of up to €250/month, depending on the project and individual performance
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas