DQ Technical Support (Java, Kubernetes)

Capgemini; Polska; Híbrido; PLN 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Well-being program

Extensive training tracks

Hybrid work model

Resumo da oferta

Capgemini Engineering is seeking a technically skilled Support Professional for DQ Technical Support (Java, Kubernetes) across major Polish cities including Katowice, Poznań, Kraków, Opole, Lublin, Gdańsk, Wrocław and Warszawa.

You will handle client tickets with defined SLA, analyze logs, and collaborate with the client's FTE team to expedite resolutions. The role includes on-call rotations and contributing to the knowledge base.

Qualificações

• 1+ year of experience in a customer-facing position.
• Proficiency in reading system logs as part of the ticket resolution process.
• Familiarity with Linux systems.
• Knowledge of MySQL, PostgreSQL.
• Base understanding of SSL, LDAP/SSO protocols, networking, firewalls.
• Knowledge of Java and REST API.
• Knowledge of Kubernetes.

Responsabilidades

• Managing all communication with indicated Client’s DQ customers and partners to resolve support tickets with defined SLA.
• Coordinating and tracking the escalation of tickets to Client's FTE support team.
• Maintaining a record of all communication and actions for the support tickets in Zendesk provided by our Client.
• Contributing frequently answered questions to the Client's knowledge base.
• Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
• Assessing if support tickets are feature requests or product bugs and replicating bugs.

Conhecimentos

Java

Kubernetes

Linux

MySQL

PostgreSQL

REST API

Log analysis

SSL/LDAP/SSO

Networking

Zendesk

Ferramentas

Zendesk

Descrição da oferta de emprego

# DQ Technical Support (Java, Kubernetes)Katowice, Poznań, Kraków, Opole, Lublin, Gdańsk, Wrocław, WarszawaApply for this job* Permanent* Experienced Professionals* Software Engineering* ID 570158-en\\_GB##At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.## **Your role**You will be joining our client with helping different companies to do more with trusted data. Their Data Intelligence Cloud brings flexible governance, continuous quality and built-in privacy to the world’s leading brands. They also unites organizations with data that's easy to find, understand, trust and access. You will be on a mission to empower their customers with trusted data, so they can change the world. Combining of their unique skills, experiences and strengths, you will make data more accessible, meaningful and valuable for some of the world’s most influential organizations.## **Your tasks*** Managing all communication with indicated Client’s DQ customers and partners required to resolve support tickets with defined SLA* Coordinating and tracking the escalation of tickets to Client's FTE support team* Maintaining a record of all communication and actions for the support tickets in Zendesk provided by our Client* Contributing frequently answered questions to the Client's knowledge base.* Participating in the on-call rotations when needed for resolution of severe issues (Severity 1) . as soon as possible.* Assessing if support tickets are feature requests or product bugs and replicating bugs.## **Your profile*** 1+ year of experience in a customer-facing position,* Proficiency in reading system logs as part of the ticket resolution process,* Familiarity with Linux systems,* Knowledge of MySQL, PostgreSQL,* Have a base understanding of SSL, LDAP/SSO protocols, networking, firewalls,* Knowledge of Java and REST API,* Knowledge of Kubernetes.**Would be a plus:*** Familiarity with Spark and Hadoop## **What You'll love about working here*** **Well-being culture:**medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.* **Access to over 70 training tracks**with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Continuous feedback and ongoing performance discussions**thanks to our performance management tool GetSuccess supported by a transparent performance management policy.* **Enjoy hybrid working model**that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details**.**## **Get to know us**Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.## **About Capgemini**Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.Make it real | www.capgemini.com