Document Management Specialist – Tech NL

ING Hubs Poland; Katowice; On-site; PLN 78,000 - 95,000; Full time

Job summary

ING Hubs Poland is hiring a Document Management Specialist II to strengthen governance and financial steering within the Tech NL CIO Office. You will report to the Tech NL CIO Office lead and collaborate with stakeholders across Tech NL, Finance, Procurement, and suppliers.

The role emphasizes improving reporting quality, aligning processes, and delivering actionable insights for senior leadership. Fluency in English and experience in a large, matrix organization are essential.

Qualifications

• Governance experience in complex environments.
• Stakeholder management across senior leadership levels.
• Structured execution in Tech/Finance/Procurement contexts.
• Excellent English communication skills.

Responsibilities

• Management information: improve reporting quality, transparency and timeliness by connecting data from multiple sources.
• Stakeholder alignment: coordinate across Tech NL, Finance, Procurement, Risk, and vendors to unblock delivery and ensure agreed ways of working.
• Process & controls: maintain audit-ready processes and support improvements in approval flows and documentation quality.
• Metrics & OKRs: define metrics, translate objectives into outcomes and track progress with clear narratives.
• Consultative support: act as trusted advisor to CIO Office lead and domain leadership to drive outcomes.
• Procurement support: guide users on requisitions, invoices, contracts and POs, including roles and routing.
• Issue resolution & data quality: investigate blockers and correct data to keep workflows moving.
• Finance & reporting alignment: coordinate with Finance/Procurement to maintain accurate inputs and support monthly workload estimations.

Skills

Governance

Stakeholder management

Structured execution

English proficiency

Job description

ING Hubs Poland is hiring!

The expected salary for this position: 7000 - 8500 PLN

We’re Looking For You, If You

• Have proven track record and skills in governance, stakeholder management, and structured execution in a complex (Tech/Finance/Procurement) environment.
• Possess organizational sensitivity, collaborating effectively with diverse stakeholders.
• Have experience working in a large global (matrix) organization.
• Are proficient in stakeholder management, comfortable operating at senior leadership levels.
• Have excellent level of English.

You’ll Get Extra Points For

• Being Persistent and flexible in overcoming challenges; taking ownership and doesn’t give up easily.
• Proactive attitude, getting things done.
• Analytical skills with a good sense of detail.
• Ability to filter and synthesize a wide range of information whilst able to focus on essentials and priorities.
• Being effective and highly appreciated team player.
• Anticipating and balancing the needs of multiple stakeholders.
• Ability to simplify complexity and drive operational excellence.
• Experience in a financial environment.

Your Responsibilities

• Management information. Improve the quality, transparency, and timeliness of reporting by connecting data from different sources and producing actionable insights for senior stakeholders.
• Stakeholder alignment. Coordinate across Tech NL, Finance, Procurement, Risk, and vendors to unblock delivery, align expectations, and ensure adherence to agreed ways of working.
• Process & controls. Help maintain audit-ready processes and support continuous improvements in approval flows, documentation quality, and control evidence.
• Metrics & OKRs. Define and refine relevant metrics, translate objectives into measurable outcomes, and track progress with clear RAG status and narratives where needed.
• Consultative support. Act as a trusted advisor to the CIO Office lead and domain leadership, able to structure ambiguity, simplify complexity, and drive outcomes.
• Procurement support (eProfit/iBuy). Guide users on requisitions, invoices, contracts and POs, including roles/visibility and approval routing.
• Issue resolution & data quality. Investigate and elevate blockers (e.g., contract visibility/updates, missing fields) and correct data to keep workflows moving.
• Finance & reporting alignment. Coordinate with Finance/Procurement to maintain accurate reporting inputs (e.g., forecast IT cost, Baseline vs Change) and support workload estimations for the monthly cadence.

Information About The Team

The Tech NL CIO Office supports the CIO of ING NL, MT Tech NL and (Chapter) Leads with staying in control of their IT Services. The office supports operational HR, finance, sourcing, communications, privacy & risk and contracting functions.

We enable transparent decision-making by connecting strategy to execution through consistent reporting (financials & workforce), clear ways of working, and strong alignment with Finance, Procurement, Risk, and other enabling functions.

The CIO Office provides a consistent, transparent, and efficient approach to how Tech NL delivers value to the business. This supports improved strategic execution, operational performance, and compliance with internal control requirements.

As a Document Management Specialist, you will report directly to the Tech NL CIO Office lead and support the Tech NL CIO agenda by strengthening governance, portfolio and financial steering, management information, and cross-functional execution with stakeholders across Tech NL, Finance, Procurement, and suppliers.

The role naming convention in the global ING job architecture will be “Document Management Specialist II”.