Director, GBS Operational Excellence & Services

Aptiv PLC; Kraków; On-site; PLN 339,270 - 424,088; Full time

Benefits offered by this job

Private health care and life insurance

Well-Being Program

Employee Pension Plan

Access to sports groups and Multisport card

Hybrid work options

Job summary

Aptiv PLC is seeking a GBS leader in Kraków, Poland to build and scale a global shared services model, focusing on driving operational efficiency and business value.

You will lead initiatives in service development, stakeholder engagement, and performance management across Finance, HR, and IT functions, ensuring a robust and efficient delivery model while nurturing a culture of continuous improvement.

The ideal candidate will possess extensive leadership experience, a relevant bachelor's degree, and strong skills in change management.

Qualifications

• 15+ years of progressive leadership experience in transformation or operations.
• Experience managing large-scale programs in matrixed environments.
• Expertise in Service Development or Shared Services Design.

Responsibilities

• Define and execute the service development roadmap.
• Lead transitions across various business functions.
• Establish performance management frameworks with KPIs and SLAs.

Skills

Leadership experience

Stakeholder engagement

Strategic thinking

Change management

Education

Bachelor’s degree in Business or related field

Tools

ServiceNow

PMP certification

Job description

Aptiv is hiring a GBS leader to build and scale our global shared services model—driving efficiency, consistency, and business value across the enterprise.

A critical role partnering with business units and functions to transition services into GBS, define a scalable service catalogue, and design an efficient delivery model. Responsible for shaping the global footprint to drive cost, capability, and long‑term value, while building a high‑performing, continuous improvement culture across shared services.

Service Development & Transition Leadership

• Define and execute the enterprise GBS service development and transition roadmap, aligned to Aptiv’s strategic priorities and value creation agenda.
• Partner with Business Units and Functional Leadership to identify, prioritize, and scope services suitable for GBS, ensuring clear business ownership and value realization.
• Design and institutionalize a robust GBS Service Development & Transition Framework, spanning opportunity identification, business case validation, service design, transition execution, and stabilized operations.
• Act as the primary interface between Business Units, GBS Operations, and Technology to enable seamless transfer of services and establish scalable, standardized service offerings.
• Lead end‑to‑end transition programs, ensuring minimal business disruption, strong stakeholder alignment, and rapid time‑to‑value.
• Champion structured change management to drive adoption, embed new ways of working, and align culture to a service‑led operating model.

Team Leadership & Change Delivery Capability

• Lead and develop a high‑performing Process Excellence, Automation, and Transition team to drive and sustain scalable, high‑quality service transformation.

GBS Program & Portfolio Management

• Lead a portfolio of global service transitions across Finance, HR, Procurement, IT, and other enterprise functions, ensuring delivery against scope, timelines, and value targets.
• Establish and govern a comprehensive GBS performance management framework, including KPIs, SLAs, customer experience metrics, and value realization tracking.
• Drive cross‑functional alignment across Business Services, Technology, Automation, Data & Analytics, and Operations to ensure integrated, scalable service design and delivery.
• Own investment planning, resource allocation, and financial governance for the GBS transformation portfolio, with clear linkage to ROI and business outcomes.
• Provide executive‑level reporting and insights on transformation progress, risks, and value delivery to senior leadership and SteerCo.

Business Services & Technology Integration

• Co‑lead, with Technology partners, the design of digitally enabled business services, embedding automation, workflow, analytics, and AI into service delivery.
• Translate business service requirements into technology‑enabled solutions, ensuring alignment between service design, platforms, and user experience.
• Stay at the forefront of GBS, digital operations, and platform innovation, leveraging external benchmarks and best practices to continuously evolve Aptiv’s service model.
• Build strong, strategic partnerships with IT to ensure technology roadmaps are aligned to GBS priorities and enable transformation at scale.

Business Value Realization & Service Excellence

• Develop robust, data‑driven business cases and value tracking mechanisms to quantify benefits, monitor performance, and ensure sustained delivery of ROI.
• Embed financial accountability, ensuring GBS outcomes are transparently reflected in P&L, budgets, and performance metrics.
• Establish a culture of service excellence, customer‑centricity, and continuous improvement across all GBS services.
• Drive standardization, simplification, and automation to improve efficiency, scalability, and user experience across the service portfolio.

Required Skills

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.
• Experience with GBS Operations (Finance, Sales, Supply Chain, or HR) and cross‑functional collaboration.
• 15+ years of progressive leadership experience in transformation, strategy, or operations.
• Proven success in leading enterprise‑wide change initiatives with measurable business impact.
• Experience managing large‑scale programs in matrixed environments.
• Expertise in Service Development, Shared Services Design, or equivalent methodologies.
• Strong communication, stakeholder engagement, and influencing skills.

Preferred Skills

• MBA or advanced degree.
• Six Sigma Black Belt certification.
• Technical certifications supporting business operations (e.g., ServiceNow (CSA, CIS) and experience deploying ServiceNow in non‑IT operations).
• Project/Program management certifications (PMP, PRINCE2, SAFe).

Leadership Qualities

• Strategic thinker with ability to connect technology to business outcomes.
• Inspirational leader who fosters innovation, adaptability, and collaboration.
• Results‑oriented with strong analytical and problem‑solving skills.
• Resilient and agile in navigating complex organizational dynamics.
• Ability to influence without authority and build cross‑functional partnerships.

Your Benefits at Aptiv

• Private health care (Signal Iduna) and life insurance for you and your beloved ones.
• Well‑Being Program that includes regular webinars, workshops, and networking events.
• Hybrid work (min. 47 days/yr of remote work, flexible working hours).
• Employee Pension Plan paid by the employer (you get +3.5% on each gross salary).
• Access to sports groups and Multisport card.

Apply today, and together let’s change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.