Developer API Support Engineer

Asana, Inc.

Warszawa

Hybrid

PLN 172,000 - 189,000

Full time

4 days ago

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Benefits offered by this job

Generous compensation & RSUs

Health insurance

Lunch catering at office

Career growth budget

Home office setup budget

Gym/Fitness reimbursement

Maternity/fertility support

MacBooks with accessories

Job summary

Asana, Inc. is seeking a Developer Support Engineer in Warsaw to be a trusted technical partner for developers integrating with the Asana API. You’ll diagnose API issues, aid with integrations, and help customers build on our platform with clear, empathetic guidance.

This role is hybrid, based in Warsaw with in-office days and option to work from home midweek. You’ll collaborate with Engineering, Product and Developer Relations to drive scalable solutions and improve API usability for a diverse

Qualifications

3+ years in technical support or developer support or similar roles.
Experience building or debugging API integrations.
Strong English communication; able to explain complex concepts clearly.
Familiarity with REST APIs and API debugging.

Responsibilities

Provide technical support to customers, debugging and resolving API-related issues.
Triage API bugs and coordinate with R&D.
Assist developers via email, community, and live chat.
Monitor Slack for urgent API requests.
Collaborate with R&D to improve API based on feedback.
Communicate API release notes and deprecations.
Review third-party integrations for security/compliance.
Update docs with API usage best practices.
Bridge API and Customer Support for releases.
Support customers during API/webhook incidents.