API Support Engineer — Developer Platform Integrations

Asana; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Lunch catering

Career growth budget

Home office setup budget

Mental health support

Life insurance

MacBooks with accessories

Job summary

Asana is seeking a Developer Support Engineer in Warsaw to partner with developers integrating with the Asana platform, focusing on API troubleshooting and developer workflows to help customers build on our APIs.

Collaborating with Engineering, Product, and Developer Relations, you’ll drive scalable solutions, review integrations for security, and update API documentation. This role offers a hybrid in Warsaw office schedule.

Qualifications

• 3+ years in technical support or developer-focused roles.
• Experience building or integrating applications using APIs.
• Strong written and verbal English communication.

Responsibilities

• Provide technical support and troubleshoot API issues.
• Triage API bugs and escalate to R&D.
• Support developers via email, forums, and live chat.
• Coordinate with R&D to influence API improvements.
• Update developer documentation and communicate changelogs/dep notices.
• Review third-party app integrations for security and compliance.
• Provide customer communication during incidents involving API/webhooks/event streams.
• Act as liaison between API teams and Customer Support.

Skills

API debugging

REST API fundamentals

JavaScript

Python

English communication

Cross-functional collaboration

Troubleshooting

Tools

Git

Linux/Unix

Job description

Asana is seeking a Developer Support Engineer in Warsaw to partner with developers integrating with the Asana platform, focusing on API troubleshooting and developer workflows to help customers build on our APIs.

Collaborating with Engineering, Product, and Developer Relations, you’ll drive scalable solutions, review integrations for security, and update API documentation. This role offers a hybrid in Warsaw office schedule.