Demand-to-Warehouse Process Analyst

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a skilled Business Process Analyst (Demand to Warehouse) to translate process data into actionable insights and cross-functional improvements. You will collaborate with Insights, Process Orchestration and Mining teams to shape intelligence for Global Functions and Standing Organisation teams.

The ideal candidate has 5+ years in process analysis, strong DtW domain knowledge, and hands-on experience with ARIS, Celonis, and BI tools to drive improvements.

Qualifications

• 5+ years of relevant experience in business process analysis, process intelligence or a related field.
• Strong business knowledge of the DtW domain.
• Strong experience in data manipulation and translating data into actionable insights.
• Experience driving process improvement initiatives within the DtW domain.
• Hands-on experience with process management and mining tools such as ARIS and Celonis.
• Experience using BI and analytics tools including Power BI, Celonis, ARIS and Camunda, with a strong reporting capability to drive improvements.

Responsibilities

• Analysing process execution data to identify deviations from designed process and investigate root causes.
• Track and report against KPIs and performance indicators to maintain a clear view of process health for decision making.
• Analyse Whatfix interaction data and internal NPS survey results to understand user engagement and adoption gaps.
• Combine signals from Celonis, New Relic, Whatfix, NPS, ARIS and Camunda to present a unified view of process health.
• Shape and present analytical findings in clear formats tailored to process owners and Standing Organisation teams.
• Formulate evidence-based improvement recommendations for identified issues for process owners and SO teams.

Skills

Experience in BPI

DtW domain knowledge

Data manipulation

Process improvement

Tools

ARIS

Celonis

Power BI

Camunda

Whatfix

New Relic

Job description

HEINEKEN Kraków is seeking a skilled Business Process Analyst (Demand to Warehouse) to translate process data into actionable insights and cross-functional improvements. You will collaborate with Insights, Process Orchestration and Mining teams to shape intelligence for Global Functions and Standing Organisation teams.

The ideal candidate has 5+ years in process analysis, strong DtW domain knowledge, and hands-on experience with ARIS, Celonis, and BI tools to drive improvements.