Delivery Partner

WillHire; Kraków; On-site; PLN 110,000 - 150,000; Full time

Job summary

Magnit is actively seeking a Delivery Partner to ensure efficient service delivery for clients from a hybrid workplace in Kraków. The role collaborates with vendors, client hiring managers, and cross-functional teams while using Beeline to manage service delivery.

The candidate should have 3+ years in staffing or MSP operations, excellent English, and strong communication and analytical skills. A Bachelor’s degree in HR or business administration is preferred, with opportunities to grow within a

Qualifications

• 3+ years of experience in staffing operations, MSP, or internal HR/recruiting.
• Customer-focused, self-motivated with a can-do attitude.
• Strong communication skills, verbal and written.
• Fluent in English; additional European language preferred.
• Growth mindset and adaptability.
• Team player who collaborates across groups.
• Experience with billing in MSP and with VMS Fieldglass is a plus.
• Proficient in MS Office; Excel, Outlook, Word, PowerPoint.
• Bachelor’s degree in HR or business administration.

Responsibilities

• Deliver Magnit’s services to clients day-to-day.
• Maintain quality client service and meet contractual deliverables.
• Scope may cover SOW, payroll, compliance, or staffing desks.
• Maintain updated SOPs to keep operations efficient.
• Implement new processes to improve efficiency.
• Oversee pre-employment checks and Beeline recordkeeping (Payroll desk).
• Coordinate with staffing desk for requisitions and supplier relations.
• Support onboarding and engagement activities for SOW.

Skills

Communication skills

Customer-focused

Growth mindset

Team collaboration

Analytical thinking

English fluency

Remote work readiness

Education

Bachelor’s degree in HR or business administration

Tools

VMS Fieldglass

MS Office Suite

Beeline

Job description

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform, supported by data, software, intelligence, and a best‑in‑class services team, is key to our clients’ success. It can adapt quickly to regional or industry economic shifts and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy, and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

The Delivery Partner is responsible for the efficient delivery of Magnit’s services to our clients. Located hybrid, this position will work closely with vendors, client hiring managers, and cross‑functional teams, utilizing Beeline software to ensure smooth service delivery.

What You Will Do

• The Delivery Partner is responsible for the day‑to‑day delivery of Magnit’s products/services
• The Delivery Partner must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the Delivery Partner scope of responsibilities may be limited to one product (Statement of Works (SOW), payroll, compliance, or staffing desk) or may span over multiple product lines
• Maintain an updated SOP "Standard Operating Procedures" for day‑to‑day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk

• Ensure required screenings and pre‑employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Beeline records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow‑through, in a timely manner, all issues related to the worker
• Escalate to the DM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

For Staffing desk

• Facilitate the fulfillment of temporary requisitions through the Beeline system and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow‑through, in a timely manner, all issues related to the worker, manager and staffing agency

For SOW

• Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
• Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed
• Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
• Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc.

What You Will Need

• 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position
• A customer-oriented, self‑motivated critical thinker with a "Can‑Do" attitude!
• Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment
• Fluent in English and ideally another European language at professional level
• A growth mindset and agility: Keen to learn, develop and progress
• A team spirit with the willingness to support and collaborate with peers, colleagues
• Able to approach situations from an analytical mindset to generate a logical conclusion;
• Exposure to billing processes in a MSP environment will be a plus
• Experience with VMS Fieldglass will be beneficial
• Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web‑based resources;
• Bachelor’s degree in a relevant field (HR or business administration will be a plus)

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high‑growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.