Delivery Manager, Self-Service

Xsolla; Cis; On-site; PLN 206,922 - 357,411; Full time

Job summary

Xsolla is expanding its partner platform and seeking a Delivery Manager to drive program execution. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule.

Post‑launch, you will run the operational backbone connecting each product to supporting teams and processes. Reporting to the Business Accounts lead, this high‑trust role sits at the center of one of Xsolla’s core platform initiatives, with responsibilities spanning planning,

Qualifications

• 3+ years of program, project, or delivery management experience in a technology or platform environment.
• Experience managing cross‑team dependencies and stakeholder communication in a multi‑team setup.
• Proficiency with Jira and Confluence for tracking, reporting and documentation.
• Strong written and verbal communication, with experience producing status updates and materials.
• Ability to work independently, manage competing priorities, and elevate issues proactively.
• Track record of establishing and improving operational processes.
• Fluent English.

Responsibilities

• Own the delivery plan and timeline for the program rollout across an expanding set of products and their experiences.
• Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify risks and blockers.
• Coordinate cross‑functional launch readiness for each new product release.
• Track progress in Jira and keep delivery status accurate and current.
• Prepare and run recurring program meetings and publish regular status updates.
• Maintain Confluence documentation for processes, decisions logs, and launch playbooks.
• Design and operate the collaboration framework connecting launched products with partner departments.
• Capture feedback from product teams and surface actionable items for prioritization.
• Track delivery and operational metrics and surface friction across the partner journey.

Skills

Program management

Delivery management

Stakeholder communication

Fluent English

Independent work

Operational process improvement

Tools

Jira

Confluence

Job description

About the Role

Xsolla is evolving its partner platform to support a growing portfolio of audience‑specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year.

We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two‑phase role: in the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post‑launch, you will run the operational backbone that connects each product to the teams supporting it.

Reporting to the Business Accounts lead, this is a high‑trust, high‑visibility role at the center of one of Xsolla’s core platform initiatives.

Responsibilities

• Delivery & Launch Coordination
  • Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences.
  • Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and elevate risks and blockers before they affect delivery.
  • Coordinate cross‑functional launch readiness for each new product release.
  • Track progress in Jira and keep delivery status accurate and current.
• Stakeholder Communication & Meetings
  • Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion.
  • Publish a regular status update covering progress, upcoming launches, and active blockers.
  • Act as the primary point of contact for coordination questions across teams.
  • Maintain Confluence documentation for processes, decision logs, and launch playbooks.
• Operational Coordination
  • Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths.
  • Operate the request intake and tracking system — receive needs, route to owners, monitor progress.
  • Run regular syncs with key contacts across departments and resolve or elevate blockers.
  • Build and maintain operational playbooks so the model scales cleanly as the portfolio grows.
• Insights & Feedback Loop
  • Capture feedback from product teams and product owners, route actionable items, and close the loop.
  • Synthesize recurring themes into input for product prioritization.
  • Track delivery and operational metrics and surface friction across the partner journey.

Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization.
• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment.
• Proficiency with Jira and Confluence for tracking, reporting, and documentation.
• Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation.
• Ability to work independently, manage competing priorities, and proactively identify and elevate issues.
• Track record of establishing and improving operational processes.
• Fluent English.

Nice to Have

• Background in gaming, digital commerce, or platform‑as‑a‑service environments.
• Experience launching products or platforms from zero to one.
• Familiarity with B2B SaaS, customer success, or partner‑facing programs.
• Experience working with distributed, async‑first teams across multiple time zones.

$55,000 - $95,000 a year