Delivery Manager IT Operations

CD Projekt; Województwo mazowieckie; Hybrid; PLN 214,000 - 295,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual screenings

Psychological care

Sports card

Menstrual leave

Red Parents Network

Red Summer Camp for Kids

Welcome pack

Training & courses

Cafeteria perks

Gifts and swag

Dog-friendly office

Social events

Bike storage & showers

Gym with climbing wall

Job summary

CD Projekt in Warsaw is seeking a Delivery Manager IT Operations to lead the delivery of IT services across the organization in a hybrid work setup. You will coordinate cross-functional teams, external partners, and product owners, bringing Agile discipline and risk management to the table.

The role requires 7+ years in project delivery or IT operations, with 3+ years in team coordination and vendor collaboration; fluent Polish and English are essential.

Qualifications

• Minimum 7 years in project delivery, agile leadership or IT operations.
• At least 3 years coordinating teams, stakeholders and external vendors.
• Strong communication in a technical environment.

Responsibilities

• Deliver product by planning, coordinating, and delivering iterations aligned to priorities.
• Negotiate priorities, scope, feasibility, and timelines with Product Owners.
• Coordinate collaboration between teams and ensure clear stakeholder communication.
• Provide feedback on quality, timeliness and efficiency of work.
• Identify and manage project, organizational, technical, and budget risks.
• Remove obstacles to delivery and support self-organization.
• Lead transformation towards agile methodologies in product teams.
• Negotiate terms, scope, budgets and contracts with internal and external partners.
• Manage external vendors and ensure follow-through on SLAs and actions.
• Respond to escalations and resolve cooperation issues.

Skills

Project delivery

Agile leadership

IT operations

Stakeholder management

External vendors

Jira

Polish & English

Tools

Jira

Job description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

We’re looking for a Delivery Manager IT Operations to join our team. In this position, together with the IT Operations team, you will ensure the effective and well-coordinated delivery of IT services that support our organization every day. As a Delivery Manager, you’ll combine strong delivery leadership with Agile expertise to align business priorities, coordinate cross-functional teams and external partners, and continuously improve the way we work. You’ll play a key role in removing obstacles, managing risks and dependencies, and helping the team grow its Agile maturity while ensuring reliable and efficient delivery.

Responsibilities:

• Effective delivery of the product by planning, coordinating, and delivering successive iterations in line with business priorities.
• Negotiating priorities, scope, feasibility, and timelines with Product Owners and the team.
• Coordinating collaboration between teams and ensuring smooth communication flow among stakeholders.
• Providing feedback on the team’s quality of work, timeliness, and efficiency.
• Identifying, raising, and managing project, organizational, technical, and budget risks.
• Removing obstacles to task delivery and supporting the team in self-organizing its work.
• Setting the pace and direction of the transformation related to introducing and developing agile methodologies and product-team-based ways of working.
• Negotiating internally and externally cooperation terms, scope of services, budgets, and contractual documentation.
• Being responsible for effective management of cooperation with external vendors and for ensuring follow-through on agreed actions, SLAs, and related commitments.
• Responding to escalation situations, identifying cooperation issues, and taking actions to resolve them.

• Minimum 7 years of professional experience in project delivery, agile team leadership or IT operations, including at least 3 years in a role involving team coordination, stakeholder management, and cooperation with external vendors.
• Minimum 4 years of experience in project management and team coordination, with responsibility for delivery in cross-functional, cross-skilled product teams.
• Solid experience in project & work delivery.
• Strong understanding of Agile methods, including practical experience in transforming and developing teams.
• Experience in working with Jira.
• Proven experience in negotiation and cooperation with external companies.
• Strong communication skills, experience of working in a technical environment.
• Fluent Polish and English, both written and spoken

Working mode

In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Relocation Support:

• Relocation package — flight ticket, company apartment for your first month, relocating your pet and family, shipping your belongings. It’s all covered.
• Relocation assistance — processing your legalization operations for you and tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.
• Paid Leave — from 20 to 26 days of holiday per year, and paid sick leave.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

Estimated pay range for this position: 19 200 - 26 400 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications.

This role may be eligible for a long term incentive program (option to purchase CDPR stock after the vesting period). Final offers are dependent on job-related factors like experience and qualifications.

Type of contract: Employment Contract ("Umowa o pracę").