Delivery Manager

Espeo Software Sp. z o.o.; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading technology company in Wrocław is seeking a Delivery Manager to oversee projects, manage client relationships, and lead the delivery team. The ideal candidate will have a proven track record in professional services, with strong communication skills in English and Polish. This hybrid role offers flexibility while emphasizing in-office teamwork. Join us to contribute to innovative fintech solutions and develop your career!

Benefits

Private medical healthcare

MultiSport Card

Flexible working hours

In-house gym

Underground parking for bicycles

Daily fresh fruit & vegetables

Espeo Day for office integration

Recommendation program bonus

Qualifications

• Experience in the professional services industry.
• Readiness for on-site work at least 20% of the time.
• Readiness for international travel at least 10% of the time.

Responsibilities

• Acting as a trusted advisor to clients, ensuring strong relationships.
• Maximizing project profitability and supporting new business sales processes.
• Managing and developing the delivery team for high performance.
• Overseeing project execution and ensuring client satisfaction.

Skills

Relation-oriented attitude

Communication skills

Customer relationship management

Team management

Ability to lead by example

Inspiring and motivating team

Full professional proficiency in English

Full professional proficiency in Polish

Job description

We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta lake. For more than 17 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting‑edge solutions and services that keep them at the forefront of innovation.

DELIVERY MANAGER

B2B: 90 - 120 pln/h

LOCATION: POLAND

*We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication.

Key Duties and Requirements: A Roadmap to Your Professional Success

Scope of responsibilities:

Account Management

• Acting as a trusted advisor to clients, ensuring strong, long‑term relationships built on reliability, transparency, and value.
• Maximizing project profitability and contributing to revenue growth by identifying upsell and cross‑sell opportunities.
• Supporting new business sales processes

Line Management

• Managing and developing the delivery team, ensuring high performance, engagement, and growth.
• Aligning team members’ career development with project opportunities to foster professional growth.
• Setting, reviewing, and managing individual performance goals and compensation to ensure fairness, motivation, and retention.

Delivery Management

• Overseeing the execution of projects, ensuring resource efficiency, profitability, and client satisfaction.
• Managing project risks, resource allocation, and operational stability to ensure smooth delivery.
• Ensuring project revenue and margin targets are met through effective budgeting, forecasting, and cost control.
• Managing changes in contracts, team composition, and service scope while maintaining profitability.

Here’s a set of skills we require:

• Relation‑oriented attitude: communication skills, customer relationship, team management,
• Ability to lead by example, inspire and motivate your team,
• Experience in the professional services industry,
• Full professional proficiency in English and Polish,
• Readiness for work on‑site at least 20% working time (Poznań),
• Readiness for international travel at least 10% working time.

Nice to have:

• Experience in the financial industry,
• Experience in blockchain projects,
• Additional foreign language at a communicative level (e.g. Danish, Norwegian, Swedish, German).

Career Advancement at Your Fingertips: Explore Opportunities with Us

By joining us you will get:

• Flexible working hours and the possibility to work remotely,
• Private medical healthcare offered by Luxmed,
• Benefit System - MultiSport Card,
• Excellent conditions for skills development: (1) Possibility to upgrade your English for business needs due to working time (2) Internal Training (3) Lighting Talks regarding technology & development issues,
• We support the development of your personal brand as an expert! You can create and publish articles, we support your participation in meetups and conferences and we help you develop skills and implement your ideas,
• An inspiring, modern workplace with a great atmosphere based on the nordic working culture,
• Recommendation program - bonus equal to 50% salary of the newly hired employee!

Our main office in Poznan (Poland):

• In-house gym,
• Underground parking for bicycles, and scooters, including electric chargers,
• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals,
• Espeo Day: regular lunch or breakfast & office integration,
• We are animal friendly!

Navigating the Hiring Process: What does the recruitment process for that position look like?

1. Video task - we will ask you to complete a quick task. You will need to answer our questions in the form of a video recording. Completing this task should take no more than 15 minutes.
2. HR Screening with a member of the Operations (HR) team. During this meeting, you will learn more about the organizational structure, role requirements and culture at Espeo. We would like to understand your motivation and learn more about your experiences and aspirations.
3. Interview with Delivery Director, Tomasz Liberski – key stage where you will meet your potential supervisor and learn about the challenges faced by the Delivery department.
4. We will ask you to provide 3 contacts who can give you recommendations.
5. This is the final step! Interview with CEO, Przemysław Koper.

Ring a bell? No time to dilly‑dally, send in that application! The EspeoCrew can't wait to welcome you to the team!