Data Analyst

Seargin; Poznań; On-site; PLN 90,000 - 130,000; Full time

Job summary

Seargin is hiring a Data Analyst to support IT service operations and continuous improvement. You will analyze operational data, validate information, and assist in troubleshooting, automation, and process enhancement across global projects.

The role requires experience with SQL, Python for automation, and strong communication skills in English. You will work with cross-functional teams and external vendors, contributing to service quality and KPI reporting.

Qualifications

• Experience analyzing IT service operations data and deriving insights.
• Proficient in SQL queries and data validation.
• Programming/scripting ability to support automation (Python preferred).
• Strong communication and presentation skills in English.

Responsibilities

• Support day-to-day IT service operations and operational processes.
• Analyse and validate data to ensure completeness and accuracy.
• Use SQL to run queries and scripts and investigate data-related issues.
• Support automation and continuous improvement initiatives using Python.
• Troubleshoot operational issues and make sound technical or process decisions.
• Monitor and report on service performance, KPIs and controls.
• Identify opportunities to improve efficiency, quality and user experience.
• Prepare reports and presentations and communicate findings to stakeholders.
• Collaborate with internal teams and offshore vendors.
• Support Agile ways of working and continuous service improvement.

Skills

Data analysis

SQL

Python

Communication

Fluent English

Tools

Power BI

Job description

SEARGIN IS HIRING!

As a dynamic multinational tech company operating in 50 countries, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions supporting advanced AI initiatives, financial analytics, and enterprise-scale digital transformation across global organisations.

About the role

We are looking for an experienced Data Analyst to join our team and support IT service operations and continuous improvement initiatives. In this role, you will work with operational data, validate and analyse information, support troubleshooting and automation, and contribute to improving processes, efficiency, and service quality.

Your responsibilities

• Support day-to-day IT service operations and operational processes
• Analyse and validate data to ensure completeness and accuracy
• Use SQL to run queries and scripts and investigate data-related issues
• Support automation and continuous improvement initiatives using Python
• Troubleshoot operational issues and make sound technical or process decisions
• Monitor and report on service performance, operational controls, and KPIs
• Identify opportunities to improve process efficiency, quality, and user experience
• Prepare reports and presentations and communicate findings to stakeholders
• Collaborate with internal teams and external/offshore vendors
• Support Agile ways of working and continuous service improvement

What we're looking for

• Experience managing IT services or operational processes, with the ability to deliver work within agreed service levels and timelines
• Working knowledge of SQL for running queries or scripts and validating data completeness and accuracy
• Programming or scripting skills to support automation and continuous improvement initiatives - Python preferred
• Experience supporting day-to-day service operations, troubleshooting issues, and making sound technical or process decisions
• Understanding of service management processes, operational controls, and reporting practices
• Experience with process improvement, including identifying opportunities to improve efficiency, quality, or user experience
• Strong communication and presentation skills, with the ability to manage expectations and drive outcomes
• Fluent English

Nice to have

• Experience creating dashboards or reports in Power BI
• Understanding of cloud computing services and platforms
• Knowledge of ITIL-based service management practices
• Experience working with Agile ways of working and related tools
• Experience collaborating with offshore or external vendors

Contact: [e-mail]

To learn more about Seargin, please visit our web page: www.seargin.com