Danish Speaking Customer Service Advisor - Airline

Kats Recruitment; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

An international airline is seeking a Danish-speaking Customer Service Advisor to join their team in Warsaw, Poland. The successful candidate will handle customer inquiries, assist with bookings, and support travelers. Comprehensive training and benefits, including medical care and sports perks, are offered. Shift work includes weekdays and weekends, providing the chance to grow in a dynamic environment.

Benefits

Comprehensive paid training

Private medical care

Group insurance

Sports and leisure benefits

Qualifications

• Fluent Danish and proficient English required.
• Strong computer skills necessary.
• Previous customer service experience is an advantage.

Responsibilities

• Handle inbound calls and chats in Danish.
• Advise customers on flights and fares.
• Assist with booking changes.

Skills

Fluent Danish (C1)

Proficient English (B2+)

Strong computer literacy

Positive customer-focus

Ability to stay calm under pressure

Tools

MS Office

Browsers

General software

Job description

Danish-Speaker Customer Service Advisor Airline | Poland

Join a leading airline team as a Danish-speaking Customer Service Advisor

Kats Recruitment Let Talent Flow. Let Careers Grow.
Were seeking fluent Danish speakers to join an international airlines customer-service centre in Poland. Make your mark supporting travellers and delivering exceptional experiences.

What youll do

• Handle inbound calls and chats in Danish.
• Advise customers on flights, fares, rules, and online services.
• Assist with booking changes (dates, destinations, personal details).
• Manage special service requests (wheelchairs, pets, special assistance).
• Process cancellations, refunds and handle various payment methods.
• Support customers experiencing travel disruptions or issues.

What you bring

• Fluent Danish (C1) and proficient English (B2+).
• Strong computer literacy (MS Office, browsers, general software).
• Positive customer-focus, high energy and the ability to stay calm under pressure.
• EU work authorization (role based in Poland).
• Previous customer-service or travel/airline experience is a plus.

What youll receive

• Full-time employment contract in Poland.
• Comprehensive paid training (2 months) with ongoing coaching.
• Shift schedule covering Mon‑Fri 07:00-19:00 and Sat‑Sun 09:00-18:00 (rotating shifts).
• Private medical care, group insurance, sports and leisure benefits.
• A dynamic international workplace with opportunities for growth.
• Office in Poland (Warsaw location) with relocation or remote‑flex options considered.
• Support and candidate care from Kats Recruitment every step of the way.