Danish-Speaking Airline Customer Support Advisor

Cross Border Talents; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading recruitment agency is looking for a Danish-Speaking Airline Customer Support Advisor based in Warsaw, Poland. This role involves assisting travelers with their inquiries, bookings, and special requests while ensuring a seamless customer experience. The ideal candidate is fluent in Danish and has a good command of English. This position offers extensive training in a vibrant environment with opportunities for career advancement and growth in the airline industry.

Benefits

Private medical care (Luxmed)

Social events and celebrations

Career growth opportunities

Qualifications

• Fluent in Danish (C1) and good command of English (B2).
• Experience in customer service preferred.
• Familiarity with CRM tools is advantageous.

Responsibilities

• Assist customers with bookings and cancellations in Danish.
• Handle special requests to ensure seamless travel.
• Provide information on flights and services.
• Guide customers through ticket purchases.
• Support customers experiencing travel challenges.

Skills

Fluent Danish (C1)

Good command of English (B2)

Confident with MS Office

Strong communication skills

Tools

CRM tools

Job description

Danish-Speaking Airline Customer Support Advisor

Job Openings Danish-Speaking Airline Customer Support Advisor

About the job Danish-Speaking Airline Customer Support Advisor

Location: Warsaw, Poland (Aleja Solidarności 171, SPARK B Office)
Start Date: November 25, 2024, or January 13, 2025
Languages Required: Danish (C1) + English (B2)
Schedule: Monday - Friday (07:00 - 19:00), Saturday - Sunday (09:00 - 18:00), with weekend shifts twice a month
Salary: 9,550 PLN gross/month
Contract: Full-Time Employment Contract, with initial 3-month probation

Your Role in the Sky-High World of Airline Support

Are you ready to be the friendly voice behind one of the most beloved Nordic airlines? As a Customer Support Advisor, youll be helping travelers navigate everything from booking tickets to arranging special requests. You'll be based in our vibrant Warsaw office with the opportunity to work in a hybrid model after 3-6 months.

Your Mission

• Danish Expertise: Assist customers with bookings, cancellations, refunds, and flight changes through calls and chats in Danish.
• Customer Care: Handle special requests, such as wheelchair assistance, pet travel, and other unique needs to make each journey seamless.
• Advisor Extraordinaire: Provide information on flights, ticket policies, fares, and services, contributing to a top-notch customer experience.
• Payment and Purchase Help: Guide customers through ticket purchases and payment options.
• Travel Troubleshooting: Support customers experiencing travel challenges, ensuring they get the help they need when they need it.

What Youll Bring

• Language Proficiency: Fluent Danish (C1) and good command of English (B2) for seamless communication.
• Tech Skills: Confident with MS Office and general computer tools.
• Customer Passion: Positive attitude, strong communication skills, and a knack for helping people.
• Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus!

Whats in It for You?

• A Launchpad in the Airline Industry: Represent a top Nordic 5-star airline and enhance your customer service skills in the travel sector.
• Training: 2-month paid training program, mixing hands-on learning with personalized support, held in English (Mon-Fri: 8:00-16:30).
• Career Growth: Fixed-term contract extensions post-probation, with coaching and mentoring to help you reach your full potential.
• Private medical care (Luxmed)
• Social events, international environment, and celebrations

Join Our Crew!

Be part of a friendly, international team that celebrates achievements and invests in your growth. If youre ready to take off with us, apply now to help travelers worldwide experience smooth journeys!