DACH Retail Care Specialist: B2B Support & Growth

Dorel Juvenile; Poznań; Hybrid; PLN 72,000 - 84,000; Full time

Benefits offered by this job

13th month pay

Hybrid work up to 3 days

40 hours per week

Job summary

Dorel Juvenile Europe seeks a Retailer Care Representative for the DACH region in Poznań, Poland. You will provide outstanding retailer service in a B2B setting, manage accounts, plan shipments, and process orders to ensure timely delivery and customer satisfaction.

You will work with colleagues, use Salesforce, and stay focused on sales targets while building strong relationships. The role offers 40 hours per week, a 13th month, and a hybrid schedule with three office days at most.

Qualifications

• You have some years of relevant experience in a similar position.
• Fluency in German is a must, just as business proficiency in English.
• Experience in working with an ERP system is helpful, we work with Salesforce.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.

Responsibilities

• Account / relationship management: Realizing the sales plan, manage several accounts, analyze and report sales results, and inform sales managers about issues.
• Shipment planning: Plan shipments to meet delivery times and costs, considering customer/country requirements and financial activities.
• Order management/entry: Accept and process orders, check for correctness and delivery feasibility, and act as contact for inquiries.

Skills

German language

Business English

Planning & organizing

Communication skills

Proactive / initiative

Accountability

Tools

Salesforce

Job description

Dorel Juvenile Europe seeks a Retailer Care Representative for the DACH region in Poznań, Poland. You will provide outstanding retailer service in a B2B setting, manage accounts, plan shipments, and process orders to ensure timely delivery and customer satisfaction.

You will work with colleagues, use Salesforce, and stay focused on sales targets while building strong relationships. The role offers 40 hours per week, a 13th month, and a hybrid schedule with three office days at most.