Customs & Trade Operations Specialist

Hitachi; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Hitachi Energy Services SP. Z O.O. in Kraków is seeking a specialist to support customs operations for the Hitachi Energy group. The role focuses on coordinating import/export activities, ensuring trade compliance, and preparing documentation.

You will work with internal and external stakeholders, prepare SAP GTS instructions, and look for savings opportunities while developing customs and trade expertise in a fast-growing market.

Qualifications

• Experience min 2 years in customs/trade/logistic area.
• Knowledge of Customs Law and Regulations (HS codes, Incoterms, customs procedures: free trade, IPR, OPR etc.).
• Experience with SAP GTS is a plus.
• Language: English language at least B2 level.
• Nice to have SCM/logistics background and customer service experience.

Responsibilities

• Coordinate customs operations (import and export) for Hitachi Energy group.
• Check shipping documentation to ensure trade compliance.
• Prepare customs instruction in SAP GTS system for Customs Agencies according to internal regulations.
• Stay in touch with internal customers to receive and provide information on customs related matters.
• Seek savings opportunities.

Skills

Communication skills

Organizing skills

Detail-oriented

English language (B2)

Education

SCM/logistics field of study

Tools

SAP GTS

Job description

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0143613

Date Posted:

2026-09-24

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity:
Trade, Transport & Logistics Centre of Expertise in Kraków, Poland is a team of specialists, whose support business units located in Europe and supervise global logistics operations.

Currently to extend capability of Swedish team, we are looking for specialist ready to support the team responsible to coordinate customs operations (import/export), check shipping documentation to ensure trade compliance, prepare monthly reports.

Take responsibility for cooperation with internal and external parties to confirm customs-related payments are issued in a timely manner.

This is opportunity to develop customs & trade experience in our very fast-growing market.

How You’ll Make an Impact:

• Coordinate customs operations (import and export) for Hitachi Energy group;
• Check shipping documentation to ensure trade compliance;
• Prepare customs instruction in SAP GTS system for Customs Agencies according to internal regulations.
• Stay in touch with internal customers to receive and provide information on customs related matters;
• Seek savings opportunities;

Your Background:

• Experience : min 2 years of experience in customs/ trade / logistic area;
• Knowledge of Customs Law and Regulations (HS codes, Incoterms, customs procedures: free trade, IPR, OPR etc.);
• System skills: experience with SAP GTS is a plus;
• Soft skills : good communication & organizing skills;
• Hard skills : detail-oriented;
• Language skills : English language at least B2 level;
• Nice to have : Field of study: SCM/logistics - nice to have experience in Customer Service job will be advantage
  

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.