Customer Support Specialist with Polish - Sofia, Bulgaria

Velenosi & Meredith Consulting; Bydgoszcz; On-site; PLN 120,000 - 180,000; Full time

Job summary

A multinational consulting firm is seeking a Customer Support Specialist fluent in Polish to join their team in Sofia, Bulgaria. The role involves providing professional support to customers and assisting with various inquiries via chat, email, or phone. Ideal candidates will have strong Polish and English skills, a passion for customer service, and experience in support roles. The company offers relocation support, paid training, and career growth opportunities in a multicultural environment.

Benefits

Relocation package

Paid training

Career growth opportunities

Multicultural team environment

Qualifications

• Fluency in Polish (C2/native) and good command of English (B2+).
• Passionate about providing outstanding customer support.
• Experience in handling customer inquiries via chat, email, or phone.

Responsibilities

• Provide customer support via multiple channels.
• Assist with product, account, and service-related inquiries.
• Record customer interactions accurately.
• Escalate complex issues to appropriate internal teams.
• Deliver excellent service to ensure user satisfaction.

Skills

Fluent Polish

Strong English skills

Customer service experience

Job description

Customer Support Specialist with Polish - Sofia, Bulgaria

Job Openings Customer Support Specialist with Polish - Sofia, Bulgaria

About the job Customer Support Specialist with Polish - Sofia, Bulgaria

We're Hiring: Customer Support Specialist with Polish - Sofia, Bulgaria

Do you speak Polish fluently and have strong English skills? Are you passionate about helping customers and providing outstanding support? Join our international team in Sofia, where youll assist users, solve problems, and deliver a first-class customer experience in a fast-paced environment.

Location: Sofia, Bulgaria (On-site)
EU Passport required
️Languages: Polish (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Monday to Friday
️Relocation support provided if youre moving from abroad

What You'll Be Doing:

Provide customer support via chat, email, or phone with professionalism and empathy

Assist with product, account, and service-related inquiries

Record customer interactions and ensure accurate documentation

Escalate complex issues when necessary to internal teams

Deliver excellent customer service and ensure user satisfaction

What We Offer:

Relocation package (travel & temporary accommodation support)

Paid training and structured onboarding process

Multicultural team environment in Sofia

Modern office facilities and supportive leadership

Career growth opportunities in customer service and operations

Join a vibrant, international workplace where your skills make a difference.

Apply now and start your journey in Sofia!