Customer Support Specialist (German Speaker/Deutschsprachig)

SpotOn TA; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading BPO company is seeking a Customer Support Specialist fluent in German and English for their Szczecin office. This office-based role involves responding to customer inquiries, processing requests, and continuously improving customer satisfaction. Ideal candidates will have strong communication skills, the ability to work rotating shifts, and a typing speed of over 150 keystrokes per minute. Collaborate with a global team in a dynamic work environment with attractive benefits.

Benefits

Sports Card

Mentoring program

Private health insurance

Qualifications

• Fluency in German at C1/C2 level required.
• Fluency in English at C1 level required.
• Ability to work independently while being a team player.
• Eligible to work in EU required.
• Aptitude for working rotating shifts.

Responsibilities

• Respond to various incoming customer requests.
• Process manual refunds with care and accuracy.
• Investigate and resolve customer issues via email.
• Improve service quality and customer satisfaction.

Skills

Fluency in German Language

Fluency in English Language

Excellent communication skills

Computer and Internet literate

Typing speed of 150+ keystrokes per minute

Job description

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Szczecin, Poland

Role

Customer Support Specialist – German Speaker/Deutschsprachig – Retail

Office Based – Szczecin, Poland

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Szczecin, Poland

Job Description

As a Customer Support Specialist, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.

Responsibilities

• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Work with multiple systems efficiently while maintaining a high level of precision.
• The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.
• Recognizing customer needs.
• Understanding customer needs and assisting to solve the issue faced.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Participation in specialized training.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Building a good relationship with the customer while improving customer satisfaction.

Ideal Profile

Targeted Qualifications

• Fluency in German Language, C1/C2 level.
• Fluency in English Language, C1 level.
• Ability to work independently, while being a team player at the same time.
• Eligible to work in EU or Portuguese residency status.
• Able to work rotating shifts.
• Computer and Internet literate.
• Excellent communication skills.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Office based – Szczecin, Poland.
• Full eligibility to live & work in Poland is a must.
• Shift Based.
• Sports Card.
• Mentoring program.
• Private health insurance.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities