Customer Support Specialist

Element; Kraków, Warszawa, Rzeszów; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Home office equipment

Worksmile vouchers

MultiSport card

Training opportunities

DEI initiatives

Charity events

Job summary

Element is seeking a customer service professional to provide excellent support to clients, resolve inquiries, and build lasting relationships. You will act as a brand ambassador, ensuring satisfaction and loyalty while representing our values.

Join a tight-knit team that values knowledge sharing, personal development, and a positive work culture. The role offers laptop/phone, home-office equipment, training opportunities, and wellness benefits to help you grow.

Qualifications

• At least 2 years in Customer Service, Sales Support or Telemarketing.
• Excellent communication skills and ability to resolve inquiries.
• English knowledge at least B2 level and proactive attitude.

Responsibilities

• Ensure customer satisfaction and provide professional customer support
• Acknowledging and resolving customer requests
• Being responsible for effective contact with clients and proposing solutions to problems related to work
• Taking care of the good image of the company among customers and providing them with the necessary assistance related to our website and products
• Being responsible for responding to customer emails and tickets
• Coordinating with colleagues from other departments as necessary

Skills

Excellent communication

Problem solving

Team collaboration

Creative approach

Quick reaction

Flexible schedule

Job description

You will play a crucial role in providing excellent customer service and support to clients, ensuring their satisfaction and loyalty. This position involves handling customer inquiries, resolving issues, and maintaining positive relationships with customers. You will serve as a brand ambassador, representing the company's values and commitment to delivering top-notch support.

What makes us special is that we are a group of friends – not only on a work level. Therefore, we are looking for a new colleague with whom we can share our work knowledge and personal passions. We also offer lots of personal development opportunities.

Our team was created in 2018 and since then the core of the team is basically the same as when we started. Time flies, but it only proves that we like to work with each other.

Your responsibilities:

• Ensure customer satisfaction and provide professional customer support
• Acknowledging and resolving customer requests
• Being responsible for effective contact with clients and proposing solutions to problems related to work
• Taking care of the good image of the company among customers and providing them with the necessary assistance related to our website and products
• Being responsible for responding to customer emails and tickets
• Coordinating with colleagues from other departments as necessary

You’re a perfect match for the role, if:

• You have at least 2 years of experience in Customer Service, Sales Support or Telemarketing
• You have excellent communication skills
• Your English knowledge is minimum at B2 level
• You’re able to approach the client in a creative and innovative way and possess problem-solving attitude
• You have quick reaction to new problems
• You’re open to shift work
• You’re able to effectively operate in a team
• You have high interpersonal skills and very good manners

Why is joining us worth it?

• We care about work life fit and the well-being of our team
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Worksmile platform (each month the employees receive a pool of 150 points they can spend on many products and services available in the system),
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,