Customer Support Consultant - German Payroll

SD Worx; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading European provider of Payroll & HR services is seeking a Customer Support Consultant in Katowice. The role includes supporting payroll customers, providing advice on payroll software, and ensuring customer satisfaction. Ideal candidates should have knowledge of payroll accounting for German customers and strong communication skills. The position offers flexible working hours, private medical care, and opportunities for career growth.

Benefits

Flexible working hours

Private medical care (LuxMed)

Lunch card (Edenred)

Financial allowance for remote work

Loans for employees

Workation opportunities

Life insurance

Free language courses

Annual bonus

Free parking spaces

Referral program

PPK (Employee Capital Plans) contribution

Learning and development opportunities

Qualifications

• Good knowledge of payroll accounting for German customers.
• Strong commitment to customer satisfaction.
• Analytical thinking and quick comprehension.

Responsibilities

• Act as the contact person for customers regarding payroll software.
• Provide content-related advice on salary-related topics.
• Analyze and prepare payroll processes for product development.
• Carry out billing analyses and develop solutions.

Skills

Knowledge of payroll accounting for German customers

Strong commitment to customer satisfaction

Experienced use of common MS Office tools

Strong communication skills

Analytical thinking

Job description

Social network you want to login/join with:

Customer Support Consultant - German Payroll, Katowice

col-narrow-left

Client:

SD Worx

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7ecd4b5dc80d

Job Views:

5

Posted:

11.08.2025

Expiry Date:

25.09.2025

col-wide

Job Description:

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:
A Customer Support Consultant is responsible for supporting the payroll customers assigned to him/her and is the interface between customers, products and application management. This role is expected to have in-depth knowledge of payroll regulations, tax compliance and complex payroll scenarios.

What do we have to offer?

• Flexible working hours and remote work opportunities
• Private medical care (LuxMed)
• Lunch card (Edenred)
• Financial allowance for remote work
• Loans for employees
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Life insurance
• Free language courses (during your working hours)
• Annual bonus
• Free parking spaces for employees
• Referral program
• PPK (Employee Capital Plans): 3.5% employer contribution
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

• You are the contact person for our customers if they have application-related questions about our payroll software - Fidelis.
• Content-related advice and support for customers on salary-related topics
• Receiving and processing customer inquiries via our ticket system
• Analysis and preparation of payroll processes for product development
• Content advice and support for customers on topics relating to the use of the respective billing software
• Carrying out billing analyses, error research and evaluation of information, as well as the independent development of solution approaches
• Contact person for customers if they have technical questions about the software
• Analysis, preparation and description of program errors for product development
• Use of existing wage types according to customer specifications

What do you have to offer?

• Goodknowledge of payroll accounting for German customers
• Strong commitment to customer satisfaction
• Experienced use of common MS Office tools
• Strong communication skills and enjoyment of personal customer contact
• Analytical thinking and quick comprehension
• Knowledge in the public sector - nice to have

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.