Customer Support Consultant - German Payroll

SD Worx; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading HR services provider located in Katowice is seeking a Customer Support Consultant to support payroll customers. The role involves addressing application-related inquiries about payroll software, offering content advice on payroll topics, and managing customer inquiries. Ideal candidates should have strong German language skills and knowledge of payroll accounting. The position offers flexible remote work options and various employee benefits, including medical care and development opportunities.

Benefits

Private medical care (LuxMed)

Flexible working hours

Lunch card (Edenred)

Financial allowance for remote work

Life insurance

Holiday allowance

Free language courses

Annual bonus

Integration events

Qualifications

• Very good German language skills are essential.
• Strong commitment to customer satisfaction is required.
• Experience in payroll accounting for German clients is preferred.

Responsibilities

• Act as a contact person for customers with payroll software queries.
• Provide content-related support on salary topics.
• Receive and process customer inquiries via the ticket system.

Skills

Very good German language skills

Good knowledge of payroll accounting for German customers

Strong commitment to customer satisfaction

Experienced use of common MS Office tools

Strong communication skills

Analytical thinking

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role

A Customer Support Consultant is responsible for supporting the payroll customers assigned to him/her and is the interface between customers, products and application management. This role is expected to have in-depth knowledge of payroll regulations, tax compliance and complex payroll scenarios.

What do we have to offer?

• Stable employment conditions: permanent employment contract (after a 3-month probation period)
• Flexible working hours and remote work opportunities
• Private medical care (LuxMed)
• MyBenefit Cafeteria system / Multisport card
• Lunch card (Edenred)
• Financial allowance for remote work
• Loans for employees
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Life insurance
• Holiday allowance
• Free language courses (during your working hours)
• Annual bonus
• Integration events
• Free parking spaces for employees
• Referral program
• PPK (Employee Capital Plans): 3.5% employer contribution
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

• You are the contact person for our customers if they have application-related questions about our payroll software – Fidelis.
• Content-related advice and support for customers on salary-related topics
• Receiving and processing customer inquiries via our ticket system
• Analysis and preparation of payroll processes for product development
• Content advice and support for customers on topics relating to the use of the respective billing software
• Carrying out billing analyses, error research and evaluation of information, as well as the independent development of solution approaches
• Contact person for customers if they have technical questions about the software
• Analysis, preparation and description of program errors for product development
• Use of existing wage types according to customer specifications

What do you have to offer?

• Very good German language skills
• Good knowledge of payroll accounting for German customers
• Strong commitment to customer satisfaction
• Experienced use of common MS Office tools
• Strong communication skills and enjoyment of personal customer contact
• Analytical thinking and quick comprehension
• Knowledge in the public sector – nice to have

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.