Customer Success Partner - German Speaking

Maersk Line Limited; Warszawa; Hybrid; PLN 112,000 - 156,000; Full time

Benefits offered by this job

Life insurance

Private medical care (Luxmed)

Sport Card

7.5% annual bonus

Job summary

Maersk in Warsaw is seeking a German-speaking Customer Success Partner to join our Global Service Centre. You will support Sales teams, build strong customer relationships, and coordinate requests, quotations, and commercial activities in a fast-paced, international environment.

The role requires fluent German and English, 2–4 years in sales support or related roles, and a logistics background. Benefits include life insurance, private medical care, sport card, and a 7.5% annual bonus.

Qualifications

• Fluent German and English are mandatory.
• 2–4 years of experience in sales support, customer service, or similar operations.
• Background in Logistics / Supply Chain.
• Strong communication and relationship-building skills.
• Proficiency with MS Office applications (Excel, Word, Outlook).

Responsibilities

• Support Sales teams through standard channels with timely and accurate requests.
• Build and maintain strong relationships with customers for long-term satisfaction and retention.
• Manage customer requests, quotations, and commercial activities.
• Assist with contract renewals and tender processes and meet deadlines.
• Communicate service updates and pricing changes to customers.
• Resolve customer queries with internal stakeholders as needed.
• Support reporting, data management, and administrative activities.
• Assist with escalations, disputes, and follow-ups to ensure smooth resolution.
• Collaborate with cross-functional teams across the Global Service Centre and Area Sales.

Skills

Fluent German

Fluent English

Sales support experience

Tools

MS Office (Excel, Word, Outlook)

Job description

Hiring Range: 10.000 zł - 14.000 zł

Join Maersk and support global sales operations

Maersk is a global leader in integrated logistics, with over a century of experience shaping international trade. As part of our growth in Warsaw, we are looking for a German-speaking Customer Success Partner to join our Global Service Centre.

In this role, you will work closely with Sales teams and internal stakeholders, ensuring efficient execution of commercial processes and delivering a high-quality customer experience.

Key Responsibilities

• Support Sales teams through standard channels, ensuring timely and accurate handling of requests


• Build and maintain strong relationships with customers, supporting long-term satisfaction and retention


• Manage and coordinate customer requests, quotations, and commercial activities


• Assist with contract renewals and tender processes, ensuring deadlines are met


• Communicate service updates and pricing changes to customers


• Resolve customer queries and challenges, working with internal stakeholders where needed


• Support reporting, data management, and administrative activities


• Assist with escalations, disputes, and follow-ups to ensure smooth resolution


• Collaborate with cross-functional teams across the Global Service Centre and Area Sales

What we’re looking for

• Fluent German & English (mandatory)


• Previous experience in sales support, customer service, or a similar operational role (2–4 years preferred)


• Strong communication and relationship-building skills


• Background in Logistics / Supply Chain


• Good organisational skills with attention to detail and accuracy


• Ability to manage multiple tasks in a fast-paced environment


• Basic commercial awareness and understanding of customer needs


• Proficiency in MS Office (Excel, Word, Outlook)

What we offer

• Opportunity to work in a global organisation with international exposure


• A collaborative and diverse working environment


• Opportunities for professional development and career growth


• A role where you can directly contribute to customer satisfaction and business performance


• Salary from 10,000 up to 14,000 PLN per month (depending on experience)


• 7.5% annual bonus


• Life insurance


• Private medical care (Luxmed)


• Sport Card

If you are looking to build your career in a dynamic, international environment and develop your skills in sales support and customer operations — we would love to hear from you.

And the Team?

You’ll be joining a collaborative, supportive, and high-energy team that genuinely enjoys working together. We value open communication, shared success, and creating an environment where everyone feels part of something bigger.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

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