Customer Success Manager

Fieldwire; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Fieldwire is seeking a Customer Success Manager to guide clients through platform deployments, trainings, and ongoing engagement. You will become a product expert, understand client needs, and drive adoption across a portfolio of customers while building strong relationships.

This role offers remote/hybrid work and is based out of the Warsaw office. Fluency in English, Polish, and Czech or Slovak is required, with a proactive, organized, client-focused mindset ideal for a startup environment.

Qualifications

• 3+ years of professional construction experience.
• Fluency in English, Polish, and Czech or Slovak.
• Excellent presentation and communication skills.
• Desire to learn in a dynamic startup environment.

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack to integrate Fieldwire into day-to-day workflows.
• Manage a portfolio of customers (new and existing) to improve Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot to help communicate answers to product questions and resolve technical issues.

Skills

Construction experience

Presentation skills

Multilingual communication

Time management

Customer-facing

Relationship building

Job description

HiltiFieldwire, Inc.’s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member.

Whowe’relooking for

Fieldwireis a group company of the Hilti Group. The candidate selected for this position will be a Hilti team member. We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction andFieldwireaccount expansion.

Whatyou’llbe doing

The primary responsibilities of our next Customer Success Manager will be to:

• Become aFieldwireproduct expert and learn best practices for configuring andutilizingthe platform.
• Understand client construction needs and current techstackin order toseamlessly integrateFieldwireinto a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve theirFieldwireusage and processes.
• Build andmaintainlong-lasting relationships withFieldwireclients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients onFieldwire.
• Assistthe product team inidentifyingissues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

AtFieldwire,we’relooking for our next Customer Success Manager to have the following skills and experiences:

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Fluency in English, Polish, and Czech or Slovak
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from tradesmen to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

WhyFieldwire?

The field-first construction platform for lessbusyworkand more building. Trusted on 4M+ projects worldwide,Fieldwireby Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group,Fieldwirecombines deep constructionexpertisewith modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the joblocated?

This role isRemote / Hybrid, and based out of theWarsawHilti Office, where thePolishE5 HQ is based.

Fieldwireis proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteranstatusor any other characteristic protected by law.