Technical Application Support Analyst

The Travel Corporation; Katowice; Hybrid; PLN 176,000 - 264,000; Full time

Benefits offered by this job

Hybrid work model

Global platform access

Learning & development budget

English lessons

Conference participation

Job summary

The Travel Corporation seeks a Technical Application Support Analyst to join our international team. You will provide application support for business-critical systems, troubleshoot incidents, and assist users across global platforms.

You will work in a collaborative environment that values problem-solving, openness, and continuous development. Hybrid work with some in-office days and opportunities for training and English language support are offered.

Qualifications

• Excellent command of English (C1/C2).
• Hands-on experience with Salesforce.
• Experience in application support or service desk.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to explain technical issues to non-technical users clearly.
• Technical education or relevant experience.
• Strong customer-oriented mindset and service approach.
• Ability to work under pressure and manage multiple tasks.
• Good organizational and prioritization skills.
• Ability to work independently and in a team.
• Strong communication and interpersonal skills.

Responsibilities

• Providing application support and guidance to end users, including configuration and best practices.
• Taking ownership of incidents — from escalation through analysis to resolution.
• Troubleshooting and resolving technical issues in a timely and efficient manner.
• Communicating clearly with stakeholders throughout the support process.
• Delivering high-quality support to internal teams and business users.
• Creating and maintaining documentation and contributing to the knowledge base.
• Supporting business analysis, requirements gathering, and testing activities.
• Collaborating closely with QA and other technical teams.
• Participating in on‑call (24/7) support on a rotational basis.

Skills

English proficiency

Customer focus

Communication

Analytical thinking

Teamwork

Education

Technical education or relevant experience

Tools

Salesforce

ServiceNow

Jira

GitHub

Job description

Technical Application Support Analyst

About Us

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

Our Values

Everything we do is guided by our five shared commitments:

• Value Every Voice - We put people first.
• Act with Integrity - We do what’s right.
• Explore Beyond Boundaries - We’re driven by curiosity.
• Own the Outcome - We take responsibility for our decisions.
• Succeed Together - We’ve got each other’s backs.

Technical Application Support Analyst

We are a software company building solutions for a global travel organization. Our platforms help make travel experiences smoother and more enjoyable for users around the world.

By joining us, you will have the opportunity to work in an international environment, support business-critical applications, and continuously develop your technical and analytical skills.

We are a collaborative team that values openness, problem-solving, and fresh ideas. If you enjoy working with applications, troubleshooting issues, and supporting users — this role could be a great fit for you.

Your responsibilities

• Providing application support and guidance to end users, including configuration and best practices
• Taking ownership of incidents — from escalation through analysis to resolution
• Troubleshooting and resolving technical issues in a timely and efficient manner
• Communicating clearly with stakeholders throughout the support process
• Delivering high-quality support to internal teams and business users
• Creating and maintaining documentation and contributing to the knowledge base
• Supporting business analysis, requirements gathering, and testing activities
• Collaborating closely with QA and other technical teams
• Participating in on‑call (24/7) support on a rotational basis

Our requirements

• Very good command of English (C1/C2)
• Hands‑on experience with Salesforce (strong practical knowledge required)
• Experience in application support or service desk environment
• Strong troubleshooting, analytical, and problem‑solving skills
• Ability to clearly explain technical issues and solutions to non‑technical users
• Technical education or relevant experience
• Strong customer‑oriented mindset and service approach
• Ability to work under pressure and manage multiple tasks effectively
• Good organizational and prioritization skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Nice to have

• Experience with tools such as ServiceNow (or similar ticketing systems), Jira, or GitHub
• Familiarity with Umbraco, REST APIs, Datadog, or Informatica

What we offer

• Hybrid work model (1–2 days per week in the office)
• Opportunity to work on global platforms used by international customers
• Collaborative and supportive team environment
• Continuous learning and development opportunities
• English lessons
• Attractive remuneration in Euro
• Individual development budget
• Mentoring and support from experienced professionals
• Flexible working hours
• Participation in conferences and industry events
• Partially or fully funded training