Customer Success Manager

Cornerstone Research; Polska; Hybrid; PLN 136,000 - 218,000; Full time

Job summary

Cornerstone is seeking a Customer Success Manager in Krakow (Hybrid) to drive client adoption and value realization of Cornerstone OnDemand Talent Management solutions. You will manage client relationships, guide success plans, and partner with Sales and Account Management to ensure alignment and ongoing client satisfaction.

You will act as the client advocate internally, support implementation handoffs, and help clients achieve strategic objectives through best practice recommendations and

Qualifications

• Held a similar role in the SaaS industry.
• Experienced in mapping success plans and delivering value.
• Strong communication with executive presence across client levels.
• Experience using Cornerstone OnDemand.
• Develops consultative relationships with clients and Sales/AM.
• Highly detail-oriented with multi-project management.
• Fluent in English; additional European language a plus.
• Committed to diversity, privacy, and security obligations.

Responsibilities

• Facilitate the transition from implementation to Go-Live and support client self-sufficiency.
• Create a tailored success plan to secure client success and business initiatives.
• Manage a portfolio of clients ensuring high satisfaction and value realization.
• Develop consultative relationships with each client and support solution planning with Sales/AM.
• Conduct regular meetings and recommend improvements for talent management workflows and configurations.
• Educate clients on self-service tools, release processes, and other programs for a strong partnership.
• Advise clients on process/system risks and propose mitigating solutions.
• Collaborate with Sales/AM to ensure alignment at all levels of the relationship.

Skills

SaaS experience

Success planning

Executive communication

Cornerstone OnDemand experience

Consultative relationship

Project management

English fluent

Privacy & security awareness

Job description

Customer Success Manager - Krakow

We're looking for a

This role is Hybrid

This role available in Krakow (Hybrid)

The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
The CSM shall understand customers business objectives, and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions. The Customer Success Manager will be measured on the client’s value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.

In this role you will...

• Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency
• Create a tailored success plan to ensure client success and achievement of the business strategy/initiatives
• Manage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achieved
• Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
• Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
• Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks
• Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
• Be Required to know and maintain knowledge of the Cornerstone OnDemand cloud offerings

You've got what it takes if you...

• Have held a similar role in the SaaS industry
• Have experience in mapping success plan and execute it to create value for customers
• Have strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
• Have experience using Cornerstone OnDemand
• Are able to develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Are highly detail-oriented and able to manage multiple projects simultaneously
• Are organized and methodical with excellent follow-up to ensure client expectations and deadlines are met
• Have excellent communication and analytical skills
• Are fluent in English. Fluency in an additional European language willbe appreciated
• Are able to Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment
• Have consideration for privacy and security obligations

Total Rewards:

At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.
In Poland, The base salary range for this position is: 136400 - 218200 PLN. If you work outsideofPoland, the salary range may be different and will be applicable to your country, currency and market.
In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package.
Where an individual’s pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!

What We Do:

Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone’speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!